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Tips for finding your first customer service job

Posted on 07/08/2019 by

A customer-facing job, such as working in a cafe or restaurant, will look great on your CV when applying for jobs in the tourism industry.

Do you know one thing that can help increase your chances of finding work in the tourism industry (in addition to a tourism qualification)?

Customer service experience. The tourism industry is all about people, so employers will be looking for staff that have great people skills and feel confident interacting with travellers from all walks of life.

Here are some tips for landing your first customer service job.

1. Be open-minded

Not all customer service jobs are glamorous, but if this is your first proper job then it’s important to stay open-minded and make the most of opportunities that come your way. Now is probably not the time to be too picky. 

2. Make a great first impression

Whether you make a first impression by emailing your CV or meeting the employer in person, aim to impress.

Aim to be polite, professional, and warm. If meeting in person, never underestimate the power of a warm smile and a confident handshake. If emailing, keep your tone professional and clear and make sure all your communication is free of spelling mistakes. 

3. Keep your CV short and sweet

If you’re applying for one of your first jobs, your CV doesn’t need to be five pages! Aim for one page if possible, providing a quick glance of your experience or education to date. If you don’t have a lot of experience to talk about, include a blurb about your goals.

For some more CV tips and support, please reach out to our Employment Consultants.

4. Be enthusiastic

Enthusiasm goes such a long way! Employers want to hire people who are enthusiastic about their business and driven to do a great job.

Don’t be afraid to show your enthusiasm and let your ambition shine. 

5. Focus on the people you’re serving

Once you get your first job, you might find some aspects boring or challenging. That’s totally normal! Every job comes with ups and downs. To stay motivated, think of the people you’re serving – be that the tired mum at the supermarket checkout or the busy businessman at the petrol station. Focus on making their day a little brighter, and you’ll feel happier as a result.

And remember: your first job won’t be your forever job. You just need a foot in the door to start your career.

Want to learn more about working in the exciting airline, travel and tourism industry? ITC Study From Home is enrolling now. Contact us to learn how we can help get your career off to a flying start. 

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