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Introducing Victoria Whittaker: ITC and Study From Home’s newest course advisor

Posted on 27/01/2022 by

Victoria Whittaker is ITC and Study From Home’s newest course advisor, bringing with her a wealth of experience in the industry.

ITC and Study From Home recently welcomed Victoria Whittaker to the team. She’s a keen traveller with years of experience in the industry, and she has just started working as a part-time course advisor.

Between her experience, passion for travel, and love of sharing all of that with the next generation looking to enter the industry, she’s the perfect person to help guide our students through their studies.

We had a quick chat with Victoria to learn more about her career in tourism and travel, what she thinks are the most important skills for graduates these days, and where she thinks the industry is headed next.

Welcome to the team! Can you tell us a little about your history working in the travel industry?

It’s great to be onboard with ITC. I started working in the travel industry in 1999 when I landed my first job with Air NZ as ground staff at the Blenheim Airport. It was fantastic, great bunch of people, I got to know the pilots, and the baggage guys were great, it was a real joy going to work.

Even got to meet Sean Fitzpatrick!! (All Black legend).

After 6 months in this role, I had an opportunity to apply for cabin crew with Air NZ. This was the role I had always dreamed of, so I went for it. Unbeknown to me when I went for my interview that the role was for International Cabin Crew which was even better. I started this role later in 1999, I met my now best friend on my training course.

I flew for 6 years in total, 4 years out of Auckland and 2 years out of the Air NZ London Base at Heathrow. It was always about the feel good experience for the customer, as most of the people on our flights were going off on exciting holidays, or away for business, so it was always important to make sure that their whole experience was a wonderful one.

How do you think that experience will help you support students?

I enjoy sharing my experiences, and I will always have time for any student who wishes to learn more, and seeks advice.

What do you think are the most important skills anyone can have in the travel and tourism industry?

Kindness, patience, and a need to want to give the best service. I think you need to have a real passion for this industry and if you do, this will really show.

What do you think is next for travel and tourism?

I think travel and tourism will come back even bigger and better once we learn to live with Covid. People who love to travel are itching to get back out there, and our young people of today will be really ready to spread their wings. I don’t think, well, I hope that these last 2 years hasn’t put people off travelling. It certainly hasn’t put me off.

What’s your best advice for students looking to get into the industry right now?

Set yourself a goal, keep focused on it, work hard and when you land your dream job, have a good work ethic, and just enjoy every day. If you can find a job that you love, then it’s not really a job.

Are you ready to be part of the team and learn from Victoria? It’s never too late to get started at ITC and Study From Home. Get in touch to find out more about our courses and how to enrol today.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Meet Brooke Robinson: The high-flying graduate who recently landed a job with Air New Zealand

Posted on 21/01/2022 by

Brooke Robinson is a keen traveller and ITC graduate who recently got a job with Air New Zealand.

Brooke Robinson is one of ITC’s lovely Christchurch graduates who graduated in late 2019. She completed both her Level 3 and Level 4 Certificates with ITC and attained Distinction with both.

Not to mention, she was also awarded the academic excellence award and was one of the student representatives for her class during level 4 as well.

Brooke grew up in a travel-loving household with both parents in the industry, and was always interested in following in their footsteps. After graduating ITC, she spent a year working in real estate, but always wanted to get back to tourism, so recently applied for a role with Air New Zealand – and landed it.

So of course, we interviewed Brooke to learn more about her new job.

Congratulations on the job! Was it always a dream to work with an airline?

I had always had a keen interest in working for an airline but I didn’t really know which part of an airline I would most want to work in.

While studying at ITC you learn about a roles throughout the industry you never would have known about. Working ground crew for an airline was definitely something that piqued my interest and I was fortunate enough to complete my 1 week work experience placement during Level 4 with Plane Biz, which is a Christchurch company who has contracts to complete check in, ground operations, loading and more with a lot of major overseas airlines such as Emirates, Qantas and Singapore Airlines.

It was during this week that it solidified for me that this was in fact the job I see myself doing in the future. Since then I have worked hard to ensure I have the skills and experience to land the role when the opportunity presented itself.

How was ITC (and the lovely Nicky) involved in helping you get the role?

When you finish at ITC, they never forget about you! There is always ongoing support for you from ITC well after you graduate.

Nicky kept me in mind when new jobs were advertised and I was always checking the ITC Jobs Facebook page too. When I saw this role, I emailed Nicky and she helped me look over my CV before I submitted my application. She also sent a letter of recommendation on behalf of ITC to go alongside my application. The ITC workbooks were also a great help for preparing for my interview too so be sure to keep those and review them when you head for an interview yourself!

What will you be doing for Air New Zealand?

My position with Air New Zealand is a Customer Service Agent at Christchurch Airport, which comes with a variety of duties and responsibilities.

What are your ultimate career goals? 

While studying, this is the role I saw myself in in the future and with everything that has happened over the last 2 years, I am very thankful that this has been possible for me.

For now I am very happy to be where I am but perhaps in a few years’ time, if the opportunity came, I would love to continue to grow within Air New Zealand and potentially transfer to other airports around the world to continue to deliver the exceptional Kiwi service while experiencing other cultures and cities at the same time.

Do you have any advice for current and future ITC students?

My advice would be to put yourself out there and enjoy the journey. The time you have with ITC is invaluable and you will learn an incredible amount from the tutors, other students, guest speakers and the course material. Be sure to ask questions, build and maintain positive connections and have fun!

Ready to fly high like Brooke?

Brooke is a fantastic example of what you can do when you have a goal and keep working towards it. The team at ITC is so excited to see her succeed, just as we love supporting any of our graduates into industry roles.

If you’ve got your sights set on the tourism industry, ITC can help you get there. Get in touch to find out more about our courses – or to find out how to enrol!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Turn your summer adventures into an incredible career

Posted on 29/12/2021 by

Roy’s Peak is one of New Zealand’s best tourist attractions. Can you imagine making a career out of helping others visit places like this?

Merry Christmas and happy New Year to everyone! We hope you’re out enjoying the beautiful New Zealand summer and everything that has to offer, from fish’n’chips on the beach, to Great Walks, to awesome sightseeing and tourist attractions.

It’s the best time of year to get out and explore our backyard, and while you’re at it, why not consider turning this sense of fun and exploration into a lifelong career that’s as rewarding as it is enjoyable?

Study for a career in tourism and travel with ITC

From Hobbiton to the AJ Hackett Bungys, whale watching, and relaxing hot pools and spas dotted around the country, New Zealand is brimming with fantastic tourist attractions. And as a leading provider of tourism and travel qualifications, we’re proud to say that we have graduates working in many of these attractions across New Zealand (and the world!).

ITC offers industry-recognised travel and tourism courses at level 3, 4, and 5.

These courses run from just 20 weeks to two years, allowing you to pick up a qualification quickly and get straight to work, or take the time to earn a higher-level qualification and take a step up in your career goals.

All courses are NZQA accredited, are approved for student loans and allowances, and some students are eligible for the NZ Fees Free program.

Working in travel and tourism

To work in travel and tourism is to have an exciting career that’s always changing, always rewarding, and always fun.

All of our tutors at ITC have some kind of industry experience, so they’ll be the first to tell you the benefits of this career, and will help you work towards your goals in the industry.

Additionally, ITC employs two Employment Consultants, who work with current students, recent graduates, and even graduates who have left ITC years before to find roles in the industry. They can help find new opportunities and work with you to improve your CV and fine tune your interview skills.

Right now, tourism is gearing up and getting ready to boom once borders reopen and things start returning to normal. We’re already seeing an increase in available roles for qualified employees, and we know that’s only going to grow once things truly get up and running again.

That means, if you make a resolution to earn a qualification now, you’ll be graduating right as tourism takes off – setting you up to step straight into an amazing role in our favourite industry.

So if you’re keen to enrol while putting your feet up over summer, you can by heading to: https://www.studyfromhome.co.nz/enrol/

Or to find out more about our qualifications, how we help graduates find roles, or which course would be best to help you reach your goal, don’t hesitate to get in touch.

We’ll be back in the office in the New Year and can’t wait to hear from you.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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What’s happening around the world? An update on travel and tourism around the globe

Posted on 10/11/2021 by

The world is starting to open up. Here’s an update on what’s happening around the world in travel and tourism.

Here in New Zealand we’re working on getting our vaccine numbers up before really relaunching travel and more ease of movement, but overseas the travel and tourism industry is already heating up.

Thanks to increased vaccination rates and measures such as vaccine passports on planes, more and more countries have been able to open up for travel, and there are countless new headlines about this travel boom every single day.

With travel being so popular and airlines operating at higher levels, it has meant that incredible employment opportunities are becoming available worldwide.

Here are a select few to keep you updated.

Family travel starts making a comeback

In many places around the world, travel has been open for the vaccinated for several months. However, while children under the age of 12 were unable to be vaccinated, this made things tough for parents wanting to head away on family holidays.

Now that the vaccine has been approved for 5-12s, family travel is making a comeback.

Read more about it here.

The Airbus A380s are taking off once again

Early in the pandemic, airlines halted the use of their Airbus A380s. These planes are the world’s largest passenger airliners, and typically seat up to 525 passengers.

Recently, several airlines have started putting these planes back in the sky as travel demand picks up once again. Qatar Airways have already begun, and will be joined by Singapore Airlines and Qantas.

Read more here.

Asia-Pacific starts opening up

 Much like New Zealand, both Singapore and Malaysia aimed to completely eliminate the virus, but eventually found covid-19 in their communities. Yet with vaccines, both countries and others around Asia-Pacific have started to create pathways for travel to reboot their economies.

Vaccinated visitors from 11 countries can now travel to Singapore without needing to quarantine, and Malaysia has reopened for domestic tourism. Similarly, Thailand and Indonesia have begun easing restrictions, and of course, vaccinated Australians can also now travel home without quarantine.

Find out more here.

Travel stocks start picking up

The stock market is always a good indicator of how well an industry or company is doing, and travel companies are seeing stocks pick up across the board. From airlines to booking websites and even Airbnb, the stock market is reflecting the recovery of the industry itself.

The CEO of Expedia, Peter Kern, said it best after the company enjoyed a massive 97% growth in revenue: “Cities are picking up. International has picked up. Virtually every area has seen growth.”

Here’s the full story.

The USA reopens to Canada and Mexico

Just this week, the USA is reopening its borders to vaccinated travellers from Canada and Mexico. The borders shut at the start of the pandemic, and while travellers could fly into the country, they could not cross by land.

And unlike flights, those coming by land will not have to provide a negative PCR test, making it that much easier and more affordable for travellers looking to visit their neighbours.

See more here.

Reconnecting New Zealand with the world

Here in New Zealand, we’re excitedly waiting for our own country to open up safely so we can reconnect with the world. And the good news is that there are positive signs on the horizon.

Not only is the country’s vaccine rollout going very well and nudging us into the top countries worldwide for vaccines, the government has already announced shorter MIQ stays of 7 days (replacing the full 14 days), and suggested that it will move to a home isolation model sometime between January and April in 2022.

Read more about the plan to reconnect New Zealand with the world here.

Tourism cries out for new recruits

 Both here and around the world, the tourism industry has started hiring new recruits. They are looking for qualified professionals who can get started and help be part of travel and tourism’s triumphant return.

For those in New Zealand, the International Tourism College and Study From Home are two of the best options for students to earn valuable industry-recognised qualifications that will help them to land roles within the industry – here and overseas.

By starting your studies now, you’ll graduate at the perfect time when the industry is desperately seeking new talent.

Could that be you? Get in touch with the team to learn more about our courses and working in the industry today.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Tourism to become an Achievement Standard subject from 2023

Posted on 13/10/2021 by

From 2023, tourism will be available as an Achievement Standard in New Zealand high schools.

In a massive, exciting announcement for the tourism industry, the Ministry of Education recently accepted tourism as an Achievement Standard subject, starting 2023.

This means that students will be able to earn Achievement Standards at levels 2 and 3 in high schools around New Zealand, and ITC couldn’t be more excited to see this pathway open up for young learners. In fact, we even had a hand in helping to make it happen.

Here’s a little more about the announcement and how ITC encouraged it to happen.

Tourism subjects to become available in high schools

As tourism becomes an achievement standard from 2023, it will not only open up a new pathway for learners to enter the industry, it also legitimises tourism as a subject – and a robust and aspirational career.

After all, tourism employs more than 220,000 people, which is a little over 8% of the entire New Zealand workforce (pre-covid). It has also been the country’s largest export, so it has long seemed like a missed opportunity not to offer tourism at this level at school.

The move also should help to increase specialisation in the sector, support parity for mātauranga Māori (Māori knowledge), and offer a clearer pathway for students into higher education, further training, and eventually, a career.

How ITC was involved

The Ministry of Education made the decision to introduce NCEA as a subject, but that decision was influenced by a number of groups – including ITC.

Ceri Jenkins of ITC was part of the committee of the Tourism Teachers Association (TTA-NZ) that created and presented the submission for Tourism to become and Achievement Standard to MOE. The TTA also encouraged other groups to add their voices through letters of support, and when the time came, supporting the submission with online feedback. There were many organisations and sectors that pulled together to help the Ministry see just how many groups were behind the move, and ITC is proud to have been part of it.

Julie McDougall, the Chairperson of the TTA, had this to say:

“It has been a perfect triangle of communication and support between secondary tourism teachers, tertiary tourism educators and industry which now enables secondary tourism students in the future to be able to study tourism as a subject and the tourism industry as a whole in a modern, relevant and comprehensive way.”

According to the Ministry, the move had near unanimous support from the tertiary and tourism sectors, which made a real impact on their decision.

Ceri himself said, “Being involved on the committee of TTA-NZ has enabled me to really see the huge effort that has gone into this submission and it is so pleasing to see so many organisations/sectors all pull together.”

The Tourism Industry Association (TIA), is equally excited by the announcement. TIA Chief Executive Chris Roberts said that as the industry recovers, it will need people with the right knowledge and skills to fill roles, and that this move will help to “raise the status of tourism as a subject and properly educate our future workforce.”

What happens next?

 The next steps will be to actually develop the subjects that students will learn across level 2 and 3, which will take some time and plenty more industry, secondary and tertiary input, which ITC is excited to also be part of.

For students who can’t wait that long and want to start earning a qualification in tourism right now, ITC and Study From Home offer travel and tourism courses at levels 3, 4, and 5.

Take a look at the courses on offer and get in touch with any questions, or if you’d like to go ahead and enrol! We’d love to hear from you.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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ITC and SFH staff have more than 187 years of experience between them – what it means for students

Posted on 29/09/2021 by

The wonderful team at ITC and Study From Home.

At ITC, we’re big believers in lived experience.

That’s why our tutors are just great tutors – they’re experts in travel and tourism. They have worked in the industry, travelled plenty, and know exactly what it takes to not just get into travel jobs, but to thrive in them as well.

Together, they have had more than 187 years of experience, and every one of them adds something special for our students.

187 years of experience brings ITC students more than just quality education. It brings a memorable experience for everyone they interact with, support, real life stories, and expertise. The team at ITC and Study From Home ‘go the extra mile’ every day regardless of lockdowns. This is why so many students continue their studies and recommend a friend.

Recently, we asked each staff member to share what it is they do to go the extra mile for our students, especially in regards to recent lockdowns. Here’s what they each had to say!

Allison Jones – Tutorial Team Leader

“Sending students an email every morning reminding them of the amazing effort they’re all putting in during this challenging time, followed by our daily motivational/inspirational quote to get them started for the day.”

Examples are:

  • “Progress is progress, recognise what you’ve accomplished, reward yourself, don’t compare, love yourself, always keep going”
  • “Education is the most powerful weapon which you can use to change the world” Nelson Mandela
  • “A year from now you’ll be glad you stayed today” 
  • “Stay positive, think positive, do positive” 

Inder Singh – Tutor

“Answering students questions well and truly outside of business hours because some have to work and some work best in lockdown at that time. Marking online students’ papers outside of my normal hours and sometimes quite late because I know they will want their results quickly, and I want to get them back to their work. My days of work are not just Mon-Fri in level 4, but also some weekend work to help them when they need me.”

Daniel Maine – Marketing & Tourism Facilitator

Daniel has been calling hundreds of wonderful students who we’ve met across the country on a short course, expo or tourism chat. Daniel said that each conversation has been positive and enthusiastic, and he has been the epitome of what resilience is during these challenging times.

Michelle Chatfield – City Campus Manager

Organising extra support for a student to help not only them but their family. Helped with taking some of the pressure off them in such a challenging time. Reaching out to a fellow colleague and contacting them to just spend time on the phone with them and being an ear to listen.

Mel Jenkins – Marketing Manager

“Each day during Alert Level 4 I decided to create a clip a day for students of ITC and the staff so that I could share some motivation and inspiration. I called it Motivation Mel. As I progressed and more clips were produced, I saw the positive impact it was having so I even started sharing it with my own whanau and friends. It’s not only helped those around me but also it’s really helped me personally. It gives me a positive thing to focus on. You can check them out here, or watch one below!

Toni Young – Study From Home Tutor

“Responding to emails and phone calls outside our normal work times is an important part of the support for our Study from Home students while New Zealand is in lockdown. We understand how things are very different at home currently so we are being as flexible and encouraging as we can be!”

Sarah Rouse – Marketing & Tourism Facilitator

“Daniel, Shaz, Jax and myself have been working as a team these past few weeks, working extremely closely together, not only with each other but also to enroll short course students. Every Friday at 5pm we jump on teams and have a little wind down, laugh and chat to celebrate our week. It’s something we all look forward to at the end of a hard week. We are a great team at ITC.”

Susan Afoa – Tutor

“I held an extra class session for my home-class on Friday (which is usually off day off) but with a theme! The students had some remaining resits to do before their week holiday so thought it made sense. I wanted them to complete their resits before Level 4 starts and to also get their well needed break. I knew they needed some motivation to help them stay on track and that usually works when we are all online while they focus on completing their assessments. We then ended off with a Tik Tok for Maori Language week too.  My most recent quote for my students was “Do it now because LATER becomes NEVER!””

Sharon Roy – Course Advisor

“Being able to reach out to those that are keen on kick starting their journey into the travel, tourism, aviation and airline industry even in these tough times and have been able to sign enrolment papers to get a start on their career goal! We had lovely Study From Home students who started this week that had inquired during the lockdown, and being able to help make it an easier process for them and knowing they are students now is an awesome feeling.”

Takeyuki Morita – Tutor

“We have been having lots of time for talking about our life, and having lots of games to entertain the day inside the home as we know we all miss the social life. I also remind them how fantastic an effort everyone is making during this difficult time; I believe it is important for a tutor to let them know that they are making meaningful progress despite the challenges they are facing.”

“We have discussed a lot about how to take care of your physical and mental health during this challenging time, and shared lots of tips. I’ve put on a Shorinji Kempo Martial Arts training for our ITC students online during lockdown for our ITC students. This is self-defence training open to the students and their family members to get some exercise and have some fun too.”

Sarndra Stephens – Employment Consultant

“I have been reaching out to support students, past and present, in different stages of recruitment. Some for part time and others for full time jobs. I have also enjoyed working with students on an individual basis to get their CVs in top shape so they are ready to hit the ground running the minute they see a part or full time job they think has their name on it.”

Nicky McCutcheon – Employment Consultant

“The most motivating part of my role during lockdown has been the ability to create more careers resources which everyone can now use for their future career progression, these are already being used and constantly developing. I have also been able to continue with organising an industry guest speaker (online which is a little different for us) and I am finding some very exciting industry roles which I have been able to put forward some of our students/graduates for. They have attended online interviews with some really successful outcomes and have in turn been my inspiration! Lockdown is not stopping anyone, just giving us a few extra challenges to navigate along the way and what an amazing feeling to overcome some of those hurdles – we are always learning.”

Claire Huxley – Chief Executive

“I’ve really tried to focus on wellbeing for our team (and students). Offering wellbeing workshops, which our Marketing Manager Mel has used to create some excellent material for students and staff. I’ve helped with lobbying, and we were successful in getting the extra Hardship money for our students to support them during a tough time in higher alert levels. Another important focus has been on supporting people in any way so they can get vaccinated, even with time off.”

Louise Griffiths – Tutor

“Our Botany level 4 students complete their studies with us in December this year. Given the difficulties of studying during lockdown it’s been good to re-visit with each student what it is they would like to do when they finish in December. We’ve used this time wisely and worked with Nicky, our Employment Consultant, to assist them with their career conversations and looking at what opportunities there will be available including International Working Holidays. We need to remind them of why they are doing what they are doing and that Nicky has so many jobs available it will be an exciting time to assist them with applications.”

Become part of the family

Interested in studying with Study From Home and becoming part of the family that looks out for each other and goes the extra mile? We’re enrolling now, so get in touch to find out more and take the first step towards an incredible career in travel, tourism, and aviation!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Updates: The world is beginning to open up again!

Posted on 06/07/2021 by

The world is starting to open up again – do you want to be part of it?

In March last year, countries around the world slammed their borders shut. It was a shocking move, and one that largely stopped international tourism in its tracks.

Yet in an incredible collective effort, it has taken little over a year to create and roll out a vaccine, and that has meant many countries are once again looking to open their borders and welcome international tourists back in.

Here’s a little more about what’s happening around the world!

The G20 Rome Guidelines for the Future of Tourism

In early May, the G20 Tourism Ministers set out a series of guidelines for the future of tourism, which has been widely praised by industry bodies, such as the International Air Transport Association (IATA).

These guidelines essentially outline the changes that have occurred over the past 18 months, then discuss how this global ‘pause’ can be used for future improvements in the industry. From safety and security as a major focus, to ensuring consumer confidence, and prioritising a ‘sustainable development agenda’, these governments have essentially agreed to work to improve the industry as a whole.

This set of guidelines doesn’t just look ahead to an exciting future of tourism and travel, but also seeks ways to improve the experience for everyone involved.

Borders opening to vaccinated travellers

Vaccine passports are still in the works, but that’s not stopping some countries opening up to certain fully vaccinated travellers.

France opened its doors to vaccinated travellers who can provide a negative PCR test on arrival (unvaccinated travellers must quarantine on arrival), as of early June. Greece, Israel, Ireland, The Seychelles, Poland, Spain, Germany, and numerous other countries have also announced that travellers with two doses of the vaccine (and often a recent negative test) can enter without quarantine.

It is expected that more countries will announce similar rules soon. There are some restrictions, such as for countries like India and Brazil where the virus is still out of hand, but it is overall very exciting news for the tourism industry.

What about New Zealand?

New Zealand is in a unique position in the world where we have remained largely virus-free throughout the pandemic, which means our approach to opening up will likely look a little different to the rest of the world.

For now, the focus is on vaccinating as much of the population as possible. This will help to give Kiwis protection once the borders do open up – which is why it is likely that government will wait until the majority are vaccinated before considering opening.

Prime Minister Jacinda Ardern has said that right now, “where vaccine rollout in New Zealand is incomplete, the number of countries we can safely open up to is limited.”

She would not yet comment on whether it will be a case of opening once the vaccine rollout is complete, or working with some kind of vaccine passport. The government has indicated that modelling around these scenarios is in the works, so we may be able to expect potential plans in the coming months.

For now, we in New Zealand’s tourism industry are excitedly watching as the world reopens, and as New Zealand determines its own path for a safe reopening, knowing that it all leads to travel and tourism once again booming.

If you’d like to be part of this exciting industry as it booms once again, now’s the time to earn a qualification that will open doors here in New Zealand and around the world. Get in touch with Study From Home to see what our courses in travel, tourism, and aviation can offer you.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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