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ITC and SFH staff have more than 187 years of experience between them – what it means for students

Posted on 29/09/2021 by

The wonderful team at ITC and Study From Home.

At ITC, we’re big believers in lived experience.

That’s why our tutors are just great tutors – they’re experts in travel and tourism. They have worked in the industry, travelled plenty, and know exactly what it takes to not just get into travel jobs, but to thrive in them as well.

Together, they have had more than 187 years of experience, and every one of them adds something special for our students.

187 years of experience brings ITC students more than just quality education. It brings a memorable experience for everyone they interact with, support, real life stories, and expertise. The team at ITC and Study From Home ‘go the extra mile’ every day regardless of lockdowns. This is why so many students continue their studies and recommend a friend.

Recently, we asked each staff member to share what it is they do to go the extra mile for our students, especially in regards to recent lockdowns. Here’s what they each had to say!

Allison Jones – Tutorial Team Leader

“Sending students an email every morning reminding them of the amazing effort they’re all putting in during this challenging time, followed by our daily motivational/inspirational quote to get them started for the day.”

Examples are:

  • “Progress is progress, recognise what you’ve accomplished, reward yourself, don’t compare, love yourself, always keep going”
  • “Education is the most powerful weapon which you can use to change the world” Nelson Mandela
  • “A year from now you’ll be glad you stayed today” 
  • “Stay positive, think positive, do positive” 

Inder Singh – Tutor

“Answering students questions well and truly outside of business hours because some have to work and some work best in lockdown at that time. Marking online students’ papers outside of my normal hours and sometimes quite late because I know they will want their results quickly, and I want to get them back to their work. My days of work are not just Mon-Fri in level 4, but also some weekend work to help them when they need me.”

Daniel Maine – Marketing & Tourism Facilitator

Daniel has been calling hundreds of wonderful students who we’ve met across the country on a short course, expo or tourism chat. Daniel said that each conversation has been positive and enthusiastic, and he has been the epitome of what resilience is during these challenging times.

Michelle Chatfield – City Campus Manager

Organising extra support for a student to help not only them but their family. Helped with taking some of the pressure off them in such a challenging time. Reaching out to a fellow colleague and contacting them to just spend time on the phone with them and being an ear to listen.

Mel Jenkins – Marketing Manager

“Each day during Alert Level 4 I decided to create a clip a day for students of ITC and the staff so that I could share some motivation and inspiration. I called it Motivation Mel. As I progressed and more clips were produced, I saw the positive impact it was having so I even started sharing it with my own whanau and friends. It’s not only helped those around me but also it’s really helped me personally. It gives me a positive thing to focus on. You can check them out here, or watch one below!

Toni Young – Study From Home Tutor

“Responding to emails and phone calls outside our normal work times is an important part of the support for our Study from Home students while New Zealand is in lockdown. We understand how things are very different at home currently so we are being as flexible and encouraging as we can be!”

Sarah Rouse – Marketing & Tourism Facilitator

“Daniel, Shaz, Jax and myself have been working as a team these past few weeks, working extremely closely together, not only with each other but also to enroll short course students. Every Friday at 5pm we jump on teams and have a little wind down, laugh and chat to celebrate our week. It’s something we all look forward to at the end of a hard week. We are a great team at ITC.”

Susan Afoa – Tutor

“I held an extra class session for my home-class on Friday (which is usually off day off) but with a theme! The students had some remaining resits to do before their week holiday so thought it made sense. I wanted them to complete their resits before Level 4 starts and to also get their well needed break. I knew they needed some motivation to help them stay on track and that usually works when we are all online while they focus on completing their assessments. We then ended off with a Tik Tok for Maori Language week too.  My most recent quote for my students was “Do it now because LATER becomes NEVER!””

Sharon Roy – Course Advisor

“Being able to reach out to those that are keen on kick starting their journey into the travel, tourism, aviation and airline industry even in these tough times and have been able to sign enrolment papers to get a start on their career goal! We had lovely Study From Home students who started this week that had inquired during the lockdown, and being able to help make it an easier process for them and knowing they are students now is an awesome feeling.”

Takeyuki Morita – Tutor

“We have been having lots of time for talking about our life, and having lots of games to entertain the day inside the home as we know we all miss the social life. I also remind them how fantastic an effort everyone is making during this difficult time; I believe it is important for a tutor to let them know that they are making meaningful progress despite the challenges they are facing.”

“We have discussed a lot about how to take care of your physical and mental health during this challenging time, and shared lots of tips. I’ve put on a Shorinji Kempo Martial Arts training for our ITC students online during lockdown for our ITC students. This is self-defence training open to the students and their family members to get some exercise and have some fun too.”

Sarndra Stephens – Employment Consultant

“I have been reaching out to support students, past and present, in different stages of recruitment. Some for part time and others for full time jobs. I have also enjoyed working with students on an individual basis to get their CVs in top shape so they are ready to hit the ground running the minute they see a part or full time job they think has their name on it.”

Nicky McCutcheon – Employment Consultant

“The most motivating part of my role during lockdown has been the ability to create more careers resources which everyone can now use for their future career progression, these are already being used and constantly developing. I have also been able to continue with organising an industry guest speaker (online which is a little different for us) and I am finding some very exciting industry roles which I have been able to put forward some of our students/graduates for. They have attended online interviews with some really successful outcomes and have in turn been my inspiration! Lockdown is not stopping anyone, just giving us a few extra challenges to navigate along the way and what an amazing feeling to overcome some of those hurdles – we are always learning.”

Claire Huxley – Chief Executive

“I’ve really tried to focus on wellbeing for our team (and students). Offering wellbeing workshops, which our Marketing Manager Mel has used to create some excellent material for students and staff. I’ve helped with lobbying, and we were successful in getting the extra Hardship money for our students to support them during a tough time in higher alert levels. Another important focus has been on supporting people in any way so they can get vaccinated, even with time off.”

Louise Griffiths – Tutor

“Our Botany level 4 students complete their studies with us in December this year. Given the difficulties of studying during lockdown it’s been good to re-visit with each student what it is they would like to do when they finish in December. We’ve used this time wisely and worked with Nicky, our Employment Consultant, to assist them with their career conversations and looking at what opportunities there will be available including International Working Holidays. We need to remind them of why they are doing what they are doing and that Nicky has so many jobs available it will be an exciting time to assist them with applications.”

Become part of the family

Interested in studying with Study From Home and becoming part of the family that looks out for each other and goes the extra mile? We’re enrolling now, so get in touch to find out more and take the first step towards an incredible career in travel, tourism, and aviation!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Meet your Study From Home team

Posted on 24/08/2021 by

Study From Home’s friendly team

When you earn your travel and tourism qualifications with Study From Home, you’ll spend your time in front of your laptop at home.

However, you’ll still enjoy the support and guidance of our Study From Home tutors, just like you would if you were studying in person. This close-knit team works hard to support our students as they move through their coursework, and will be there for advice, help, and motivation every step of the way.

Interested in learning more about your Study From Home tutors and team? Here’s a brief introduction!

Toni Young

Toni Young is the newest member of the Study From Home team, joining the crew in early 2021. Before that, she lived in Australia and the UK, and worked as a travel agent, a teacher, and for an airline and event management company.

No two days are the same for Toni. She might be working in Teams Assessment with a group of students, on a Zoom meeting with a student overseas, marking students’ work, or working on developing new course content. She sees her role as encouraging, motivating, facilitating, and counselling students.

“Their success is our success and we have lots of processes in place to help make this happen,” she explains.

Her favourite part of the job is seeing students achieve their qualifications and start their dream jobs in the industry, and her advice to students considering studying for a career in tourism and travel is to simply do it.

“There is no better time to be studying towards your travel and tourism qualifications. The industry needs qualified and motivated students and with this qualification you will be ideally placed to enter the exciting world of travel and tourism.”

When Toni isn’t helping and motivating students for Study From Home, she can often be found on the ski fields near her home town in Christchurch.

Joy Carter

Before becoming a Study From Home tutor, Joy spent almost 10 years teaching at the ITC Botany campus, so she has extensive experience with travel, tourism, and aviation courses. Prior to her work with ITC, she spent more than 10 years selling travel holidays.

Her days are always busy; doing roleplays with students, marking student coursework, responding to queries, and checking in on student progress. She helps to update and improve resources as well, but no matter how busy she is, “we are never too busy to have a chat with our students,” she says.

She knows that some students may need a hand with technical issues, and loves to help explain tricky terminology or clarify certain questions whenever students get stuck. But her favourite part of the job is getting to know the students, sharing their journeys, and celebrating their successes.

She says that for students considering studying online with SFH, the trick is to have plenty of support.

“Let family members and friends know that you are studying and the hours you have committed to. They probably don’t realise, and you may need them to help out if you encounter challenges along the way, such as a change of routine or sickness,” she said.

Joy’s no stranger to travel herself. She has been to many places over the years, but on one particularly memorable trip to Papua New Guinea, she and her husband and young daughter experienced a real culture shock. They were advised to lock themselves in at night, and on New Year’s Eve, the police came through their backyard chasing a “rascally”!

Lynelle Panton

Lynelle’s background is all about travel. She has worked in leisure travel, in hotels, for rental car companies, and even as a corporate travel consultant at American Express. That’s when she joined the ITC team as a campus tutor, before moving across to the Study From Home team where she is also a tutor.

As a part-timer, Lynelle juggles her work with SFH with her home life, where she’s full-on with three kids. She loves that she can spend time with her children after school and help with their activities, while still working in an industry she loves so much and knows so well.

When asked what she does to go the extra mile for her students, Lynelle explained that going the extra mile simply goes hand in hand with the travel and tourism industry, so it’s important to do that from the start. This can mean doing roleplays outside of normal hours, meeting students to help with assessments, and working with students one-on-one. She loves the work, and especially so when she sees the results and added confidence in the students.

“You can see them blossom after they have had that little bit of extra help,” she says.

For anyone considering signing up with Study From Home, she says that if it’s something you really want to do, then don’t let anything stop you. She recommends using the tutors who are there specifically to help – and they want to help.

Her favourite part of the job? Seeing students grow.

“A lot of students don’t realise how much they change from the start of the course to the end. It’s not just a knowledge thing – when you have learned something you gain confidence… and obviously I love to see them get their qualification and start working in the industry!”

And if you ever have a moment, be sure to ask Lynelle about her time working at a winery. She did the usual tasks such as wine tastings, but she would also occasionally jump in the ute with the dog in the back, then drive up and down the rows of vines banging the car door and getting the dog to bark like mad to scare away the birds.

Andrew Houston

Andrew began as a tutor for the Botany Campus five years ago, but he has since worked as the Tutorial Team Leader, and is now the Botany Campus Manager and Study From Home Manager. His work with Study From Home is backed by a long career in tourism and travel, where he worked in aviation security, and for Air New Zealand and Flight Centre.

His role is incredibly diverse. He supports the tutorial, recruitment, and student services teams for the Botany Campus, and the entire Study From Home Team. He even still teaches some diploma subjects and plays an important role in developing new course materials and resources.

Recently, he has been heavily involved with creating new interactive activities, video lessons, and enhanced subject guides for Study From Home students. Andrew, and the entire team, consistently work to make improvements for a better learning experience for everyone.

“I also empower the team to look for creative solutions to assist students who are facing personal challenges whilst studying,” he adds.

His favourite part of the job is seeing students start working in the world’s most exciting industry, and his advice for anyone considering study is to check out the Study From Home Free Trial, which gives you an idea of the style of learning you can expect as a student.

When he’s not busy with ITC and Study From Home work, Andrew is working on his fitness as he gets ready to run the Queenstown Marathon in November.

Ready to meet the team for real? Get in touch with us to hear more about our distance learning options, to enrol, and to meet your new Study From Home tutors!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

 

 

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Meet the newest member of the Study From Home team: Toni Young

Posted on 24/02/2021 by

Toni Young is the newest member of the SFH team, and is excited to share her knowledge and experience!

Study From Home is a fantastic learning option for students looking to take online courses to earn a qualification in travel, tourism, and aviation. These courses are interesting, informative, and fun, but one of the best things about them is the tutors.

Our team of Study From Home tutors make all the difference, helping our students work through their online courses and get set up for an exciting career in the industry.

That’s why we’re so excited to introduce the newest member of the Study From Home team, Toni Young. Toni is experienced and talented, and we couldn’t be happier that she will be helping Study From Home learners.

Learn more about Toni and her role with Study From Home with our latest interview:

Can you give us a quick background of your career so far?

I started in the Travel and Tourism industry in the 1990s after completing my Travel and Tourism qualifications. I have been lucky enough to have worked in New Zealand, the UK and Australia in roles within Airlines, Travel Agents and Event Management.

Working within the Travel and Tourism industry has enabled me to travel to lots of different countries and have some amazing experiences while doing my dream job. Upon my return back to New Zealand I did my teaching qualifications and now love passing on my experience and teaching skills to students and helping and watching them enter the exciting world of Travel and Tourism.

What will your role be with SFH? 

I’m excited about my role with SFH, I will be here to assist, encourage and facilitate learners from Study From Home studying towards their Level 3, 4 and 5 qualifications.

What do you hope to offer the SFH students? 

I am looking forward to sharing all my knowledge with them and making their Study From Home journey as informative and fun as I can. You might be studying for the first time or haven’t studied for a long time – the Study From Home team are here to assist as you take the first step towards a career in Travel and Tourism.

Do you have any advice for SFH students this year? 

2021 is a great year for studying towards your travel and tourism qualifications. The industry is going to need qualified and motivated students moving forward and they will be skilled up and ready to go. I believe also New Zealand is the most amazing destination in the world and everyone will want to visit us as soon as they are able to!

Where is your favourite holiday destination?

My favourite holiday destination is Fiji and love enjoying the fabulous beaches and islands and of course their wonderful culture. Domestically I love the Tasman area, it is just paradise!

Would you like to earn travel and tourism qualifications this year from the comfort of your own home? Get in touch with the team at Study From Home to find out more!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

 

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