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ITC Launches Online

Posted on 14/01/2015 by
ITC now offers a range of online courses

ITC now offers a range of online courses

On Thursday 7 August the International Travel College of New Zealand (ITC) officially launched its new online learning programmes.

ITC staff and industry members gathered at ITC’s city campus for the event. Distance Learning Programme Manager Carla Sutton introduced the online courses, thanking the staff involved in creating the courses, and the industry contacts who had provided valuable feedback during their development. Carla gave special mention to Karen Houston of Training & People Development Specialists, who had written the course material.

The courses – which cover cabin crew, ground crew, tour guide, and cruise staff training, customer service, sales skills, and careers in travel and tourism – are wide-ranging in their application.

As well as providing a cost- and time-effective way for those in the industry wanting to upskill and employers wanting to provide professional development for their staff, Carla also spoke about the positive impact they will provide for secondary school students.

“Many students don’t know what they want to do when they leave school; and our school contacts have expressed concern about how to keep students at school in their final high school years. These programmes will give them a taste of the exciting travel and tourism industry and we aim to engage their interest in undertaking further study.”

The accessibility of the courses, which are available on any PC, Mac, tablet or smart phone, is one of their key benefits. Carla spoke about students being able to do lessons on the bus on the way home from school or work, undertaking stop-and-think exercises in their lunch time or connecting with their peers on the forums in the evenings.

Wendy Iceton showing on an ipad how flexible the courses are.

Wendy Iceton showing on an ipad how flexible the courses are.

Each course has a Bronze, Silver and Gold level, with Bronze providing basic course lessons and the Silver and Gold levels offering more personalised study and assessment. Gold students will have access to tutors and other students through online forums. Students who complete the Silver and Gold levels will also receive a Certificate of Completion.

A fourth Platinum option is available for customers who want to tailor the online training to their own business. This option provides flexibility in terms of branding, reporting, additional workshops and one-on-one sessions and will allow travel and tourism operators to provide highly relevant professional development to their staff.

It was clear from the evening’s presentation that a great deal of time, care and consideration has gone into developing these new programmes to meet the needs of the wide range of people interested in travel and tourism. And there is plenty more to come. Guests were asked for ideas on what other courses would be valuable for the industry and course writer Karen Houston promised she had plenty of new ideas as well.

Watch this space: http://itconlinetraining.com

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ITC Graduate Fulfils a Dream

Posted on 24/07/2014 by
Crystal (far right) now working for an airline, thanks to ITC and the training she had via her Distance Learning course.

Crystal (far right) now working for an airline, thanks to ITC and the training she had via her Distance Learning course.

Crystal Coates completed ITC’s National Certificate in Tourism Core Skills (level 3) in 2013. Immediately afterwards, she enrolled in our level 3 Aviation course. Crystal decided to study through ITC’s Distance Learning, as she was employed full time as a retail store manager. She proved to be an outstanding student.

In March 2014, Crystal had the opportunity to join the training programme with Jetstar.

“Ground school was quite intense, so much to take in in such a short time. Exams… oh my goodness! But I passed them all and the practicals as well” says Crystal.

Being offered a job as a flight attendant with Jetstar was a dream come true.

“I’m loving it! The crew have all been welcoming and helpful. The hours at first were a little tough, but I’m getting used to them now; waking up at 3-4am is the norm. I’ve set an early preference so I can be home with my family in the afternoon and evening. It has definitely been very different to anything I’ve done but that has been great.”

Auckland-based crew at Jetstar fly domestically and trans-Tasman, which means Crystal has flown to Christchurch, Wellington, Queenstown, Dunedin, Gold Coast, Sydney, Melbourne and Adelaide.

“I hope to be sent to Christchurch one day to work a Fiji flight,” she says.

Jetstar’s crew is made up people of all ages. “Many different cultures as well which is nice,” says Crystal.

Crystal is thrilled she started on this new career path with ITC and says she only wished she had given it a go earlier.

“I’m so glad I’ve finally fulfilled a dream to become a flight attendant. Thank you for the support and encouragement while I was studying with ITC!”

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Getting career confidence back with ITC

Posted on 20/02/2014 by
Study From Home workshop

Study From Home students participate in a face-to-face workshop

Every year many students complete one of ITC’s distance online learning (DOL) courses for the travel, tourism and aviation industries. Gaining the confidence to get out and apply for jobs can be tough, so we make career preparation an important focus of the course.

More than half of our DOL students study from home because they are looking after young children. After a few years staying at home, many lose confidence in their employment prospects.

DOL graduate Lynda says, “I felt like I had had so much time off that I had become a recluse and didn’t know how to be in the public eye anymore or approach customers with confidence. I even thought I would forget everything I had learnt in previous employment.”

Another graduate Margaret adds: “I didn’t apply for a job for months after completing my course, as I thought they would decline my application as I had not been in the work force for so long.”

Many parents want to take care of their child at home. But DOL graduate Hazel found that getting out there had a positive impact on both her and her child. “Getting a job meant I could earn much more money to support myself and my child, while also gaining a social life outside of our house. I think many single mothers don’t want to send their child to childcare so soon. It seems hard at first but you and your child will adapt,” she says.

Lynda says that the ITC course helped her a great deal. “Training with ITC contributed a lot to gaining my confidence back. Having the phone assessments and orientation, and even graduation, and being amongst other people was a boost. With anticipation I wanted to get back into the work force and show off some recapped skills,” she says.

Lynda is also an advocate of gaining work experience while you study and says that having a part-time, casual job gave her a big confidence boost.

Margaret found that getting out there and applying for jobs was a useful learning experience in itself. “I wasn’t successful in my first application. I didn’t let that get me down: I used it as a learning curve. I took out my ITC notes on career preparation to make sure I was ready. For my next application, I knew exactly what I was going to say to any question asked, and was able to reply back in full confidence.”

Margaret now works for the call centre at Qantas Airways, Lynda is working for Flight Centre in Perth (WA) and Hazel works at Auckland Airport for Menzies Aviation.

As Margaret says: “Don’t let fear get in the way of your dreams. If you prepare for your interview, all will fall into place and your dreams will come true!”

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ITC Ready to Launch ITC Online Training

Posted on 26/01/2014 by
ITC offers short courses via ITC Online training site

ITC offers short courses via ITC Online training site

International Travel College is set to launch its new online short courses in August.

The online courses will cover training for cabin crew, ground crew, tour guiding, cruises, and careers in travel and tourism. Two online soft skills courses on winning with customers and sales skills have also been developed.

ITC’s Distance Learning Programme Manager Carla Sutton says the courses have been created in direct response to the needs of industry.

“We have strong connections across New Zealand with airline, travel and tourism operators. We asked them what they wanted from us and we were prepared to do what it took to provide it.”

The clear indication from industry was that ITC should offer courses that would allow all those involved in travel and tourism to benefit – from those just starting to explore their interest to those already working in the industry.

“Developing these courses for online delivery was the best way to do that,” says Carla. “It makes them accessible and affordable to anyone without the constraints of time or money to do onsite training.”

“Because people can study from any PC, Mac, tablet or smart phone it’s perfect for those entering the industry, people wanting to update their skills, or employers wanting to help their staff update their skills.”

The courses ranges from Bronze to Silver and Gold, with Bronze providing basic course lessons and the Silver and Gold levels offering more personalised study and assessment. Students who complete the Silver and Gold levels will also receive a Certificate of Completion.

The courses have been extensively trialled with the help of ITC’s staff and on-campus students.

“As with all of our training, the online courses have been designed with real-world practical applications in mind,” says Carla. “They have been written and designed by authors with a huge range of industry experience, real work skills and great teaching experience.”

Feedback so far has been excellent and ITC is looking forward to launching its new courses in August 2014. ww.itconlinetraining.com

 

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ITC to offer Aviation Course via Distance Learning

Posted on 20/05/2013 by
ITC launches Aviation via distance learning

Aviation, one of the most popular ITC courses, is now available via distance learning

The level 3 course will be titled the National Certificate in Aviation Core Skills and will prepare students for entry level jobs in the aviation and travel industries. Its particular focus is on students who want to work for an airline or airport.

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, and has campuses in Botany and central Auckland. Since 2006 the college has also offered a number of its courses via distance learning.

“There are many people in New Zealand who are unable to come to on-campus classes,” says Carla Sutton, ITC’s Distance Learning Programme Manager. “The reasons vary from having young children to other study or work to living far away from a campus.”

Students of the new aviation course will be able to choose between a 25-week full-time course and a 49-week part-time course.

“It’s not always easy for people to fit study into a life that is already busy with other commitments,” says Carla. “So we provide specific options and support wherever we can to help our distance students succeed.”

And ITC’s students agree that it all makes a difference.

“I thought it was going to be difficult, as I am also studying at university and looking after my son, but with the help and support from fellow students and ITC, I DID IT!” says graduate Caroline.

And Sarah says: “I have had so many changes and challenges over the last 6 months, and having study on top of it all seemed to be too much at times, but all your kind words and listening ears have made what seemed impossible very possible and easy.”

As with other ITC courses, students are given advice and help to create a CV that puts their best foot forward and highlights their particular strengths. And distance learning support staff put the students through a practice interview to help prepare them for real-world interviews and boost their confidence.

ITC graduate Carla recently got a job at Menzies Aviation: “This is exactly what I want to do and I cannot believe it,” she says. “It is really happening for me! Thank you so much for your wonderful teaching and the time and effort that you have invested in me. You have no idea how much it really means to me.” “That’s what it’s all about for us,” says Carla Sutton. “Knowing that we have made a genuine difference in helping someone to change their life and achieve their dreams. We are really looking forward to being able to offer the aviation course to people who want to work in this exciting field.”

For more information, please email carla@itc.co.nz or wendy@itc.co.nz or check www.itc.co.nz.

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