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Meet the graduate who didn’t let a full-time job stop her from earning a valuable qualification

Posted on 21/11/2023 by

Study From Home graduate Cheytarna worked full-time during her studies, and is now working her dream role in aviation!

One of the best parts of learning with Study From Home is the ability to juggle an education with other major life commitments. Cheytarna Scott, a recent Study From Home graduate, is walking proof of just how much you can accomplish even with a full-time job.

Cheytarna worked full time and supported her grandparents while studying for a level 3 Certificate in Aviation. Today, her hard work has paid off, as she is working her dream job as a Flight Attendant.

We spoke to Cheytarna to learn more about why she signed up, how she found the experience of studying with us, and what she’s up to now.

How did your adventure begin with us at ITC?

I always wanted to study Aviation, Travel & Tourism, but I was not able to study full-time, especially without a full-time employee income. When I found ITC Study From Home I was excited and could not wait to touch base with the team.

After speaking with Richard, I was reassured that I was making the right decision to study with ITC, especially because I could still work full-time and support my grandparents whilst gaining my certificates.

What do you think ITC does different from other education providers?

Having the opportunity to study from home is a stand out for me! I love the fact that the course content is the same as an in-house course, so you know that you are not missing out on any learning opportunities.

I love that we are able to earn an income without sacrificing the need for knowledge, which can be used for career progression. The study-from-home team are supportive & gives you the information you need, just like you would receive studying in class.

What is your fondest memory of your time with Study From Home?

The best part of my journey as a Study-from-home student was the bond I made with all my tutors. They really did make my learning journey seamless & helped me to realise the potential I have. They inspired my love even more for the industry!

My real standout memory was gaining my Certificate in Aviation Level 3 with Distinction & getting Student of the year in 2018! 2018 was a real hard year for me personally and with the support of the tutors I was astounded to be awarded these.

What is your current adventure after ITC?

My current adventure in my career is being a Short Haul Flight Attendant – something that was just a dream over a year ago! My current adventure in my education is to study and complete my Diploma in Travel Level 5 with ITC Study from Home.

What will a typical day look like for you on this adventure?

As a flight attendant, a typical day starts off by heading to the airport. I fly both domestically and internationally, so depending on where I am heading that day, depends on where and how I prepare for my day.

Generally, I will meet up with my crew at the gate, we will have a briefing discussing our flight information and discuss any special requirements needing to be addressed. We will head to the aircraft, do our procedural checks and then welcome passengers.

Depending on the final destination, we will be preparing for a full service (including meals) or a domestic service (drinks and snacks). As a flight attendant, I am there to ensure the safety of the passengers, to make sure they are comfortable throughout the flight and to ensure that we all adhere to the policies and procedures to keep us safe and well.

How did ITC prepare or support you for this?

The units that I studied with ITC gave me an insight into how procedures are done and the importance of particular policies within the industry are upheld. The customer service aspect of the learning gave me insight into how to deal with people, especially difficult passengers.

Learning destination information – like airport and area codes – helped me to identify where I will be travelling to, or even to help customers (& other staff). I was given the skills and knowledge to understand Aviation security and the reason why it is strictly adhered to.

Learning about the different areas in the airport has highlighted the importance of how we must work as a team to make sure that the process is smooth and no mistakes are made.

What are you excited most about your journey from here?

I am excited to continue my studies in the Diploma in Travel Level 5. I am excited to further my education and dive deeper into the industry.

I am hoping to be able to further my skills and knowledge to aid in becoming a trainer/teacher. I would love to share my knowledge and inspire the next generation of students.

What advice do you have for others wanting to study tourism?

Just do it! The tourism, travel and aviation industry is booming (always has been) and it is so diverse, that there is a spot for each and every one of us. Once you have this industry in your blood, it is hard to shake! Be prepared to work hard and reap your rewards!

Study From Home on your own terms like Cheytarna

Cheytarna’s story is a shining example of someone who is passionate and driven. Despite being unable to study at a traditional in-person tertiary qualification, Cheytarna completed her level 3 qualification not just with Distinction, but as the Student of the Year!

If you’re working full time, caring for family, or have other commitments – you can still earn a valuable qualification! And the team at Study From Home would be right here to support you every step of the way.

Contact us today to learn more about how you can study from the comfort of your own home at times that suit your lifestyle.

Study From Home – 0800 TOURISM (0800 868747) or

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Meet Apii Tavioni: The graduate who landed a great role with Go Holidays

Posted on 04/10/2023 by

Apii in her role at Helloworld.

Like many of our students, Apii Tavioni first learned about ITC through our high school short courses. That led to an interest in travel and tourism, and now she’s working in an incredible job with Go Holidays!

We recently asked her a few questions about her journey, and Employment Consultant Sarndra Stephens also offered her excitement for Apii. (more…)

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From Study From Home to Weta Workshop to AJ Hackett: Meet the graduate making waves!

Posted on 06/09/2023 by

Annie Shields is a Study From Home graduate working for Weta Workshop and AJ Hackett.

ITC and Study From Home are special education providers for many reasons. One of those reasons is because we care about our students so much that we stay in touch long after they graduate. We love hearing how their careers are going, and we’re always on hand to help them with their job hunts thanks to our Employment Consultants.

Sometimes, we hear from graduates who blow us away with their success. One such graduate is Annie Shields. Annie is working two part-time jobs right now, one for Weta Workshop as a tour guide, and one for AJ Hackett at the Bridge Bungy.

Of course, we had to get in touch and learn more about her amazing journey so far.

Why did you choose ITC Study From Home?

I chose ITC study from home because I was moving from Hamilton to Auckland as well as working part-time so I needed a lot of flexibility at that time. I went to Go With Tourism and learned about the opportunities people got through ITC and decided it was the perfect choice for me.

Where do you currently work and what does your job entail?

I currently work casually at Weta Workshop Unleashed in Auckland as a tour guide and I work part-time at AJ Hackett Bridge Bungy Jump.

What are the highlights about your role?

I love speaking to people from other places and getting to talk about our amazing country and contribute to their trip.

Has any of the study content been valuable in your current role?

Study content I learned at ITC has really helped me, it built my knowledge as well as my confidence. Destination New Zealand and communications was especially helpful.

What does your current study/work routine look like?

I work at AJ Hackett three days a week and two other days at Weta but I would be there every day if I could.

Do you have any words of wisdom for others out there wondering if they should Study From Home?

Study from home is an excellent choice if you need flexibility, I was pleasantly surprised by how much support was offered the whole time.

What are your career aspirations or what are you excited about using these qualifications for in future?

I have applied for the Disney internship program so hopefully excited for that. My dream has always been to be a tour guide and I feel very on track for that thanks to ITC Study From Home.

Looking to make waves in travel and tourism like Annie?

Annie is just one great example of a student doing amazing things in the travel and tourism industry – and she’s just getting started.

If you’re interested in earning a valuable qualification in travel and tourism, our ITC courses could be the perfect option. You can study on campus with ITC, or with Study From Home like Annie did.

Contact us today to learn about our courses, and how they can kick start your career! 

Study From Home – 0800 TOURISM (0800 868747) or

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Meet the graduate who earned her qualification as a full-time mum!

Posted on 16/08/2023 by

Shereece and her son enjoy a trip to Hawaii in 2019.

Study From Home is one of the most flexible learning options available, which is especially useful for anyone who is busy working full-time jobs, unable to study on campus, or, like Shereece, is a very busy full-time mum.

She managed to find the time to answer a few quick questions from us about her time studying with us!

Why did you choose ITC Study From Home? 

I chose to study with ITC as it was the best choice for me as a full time working mother. And it was convenient for me to be able to do my study whilst working and doing my daily mum duties.

Where do you currently work and what does your job entail? 

I am currently working for the Taranaki Air Ambulance, doing marketing.

Working for the Taranaki Air Ambulance & having a son must be busy, what does your typical routine look like as a busy working/studying mum?

As you can imagine, a working mum’s life is super crazy, so adding studying to the mix for me was beyond what I thought I could do. But thanks to ITC I’ve been able to do it all.

Do you have any words of wisdom for other mums out there wondering if they should Study From Home?

If it’s definitely something you want to do, then you need to do it. As mums our lives are built around our kids, and we use that as an excuse to forget about what we want. But studying from home is perfect for you, I’ve been able to work it around my already hectic life without being up all night having to do it. So all you mums sitting on the fence, now’s the time to do something for you.

What are your career aspirations or what are you excited about using these qualifications for in future?

I’m looking forward to the day I get to make use of my study, and work in the travel industry.

Want to study around your busy lifestyle?

For Shereece, the challenge was to study while being a full-time mum. For others, it might be that you’re caring for other family members, or that you’re committed to a full-time job. Or perhaps you’re simply based outside of a main centre so can’t attend campus.

Whatever the reason, Study From Home makes it possible to earn a valuable qualification in travel and tourism even when you have other commitments. You can study with us full-time or part-time, and you can do it all from the comfort of your own home whenever it suits your schedule.

If you’re unsure if this form of study is right for you, you can do a FREE trial to see exactly what it would be like to log on and complete your coursework. And keep in mind, you’ll also be fully supported by our friendly and knowledgeable team of tutors, who will always be around to answer your questions and encourage you on your learning journey.

Plus, our Employment Consultants are also on hand to help you find a job in the industry!

Contact us today to chat about how you can Study From Home.  

Study From Home – 0800 TOURISM (0800 868747) or

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Catching up with Shania Wheatley: A Covid whirlwind with a happy ending

Posted on 25/05/2022 by

Graduate Shania has had a whirlwind few years, all with a fantastic happy ending!

ITC graduate Shania Wheatley has had an incredible journey.

We first interviewed her in 2017 when she landed a job on a cruise ship and lined another up to work at Disney. But so much changed just a couple of years later that we interviewed her again, and found her back in NZ working in an isolation facility.

Now in the wake of Covid, Shania has made another big move – and a big lifestyle change! Her journey is truly a whirlwind, but it has a happy ending.

Here it is in her own words.

On her time working at a Covid quarantine hotel

I was so excited about Chateau even though it was a quarantine hotel!! What a memory!

It was rough working there with all the rules then Omicron entering NZ and developing etc. I am yet to get Covid – a forever ending game of tag!

I left Chateau due to the pressure and isolation I felt from being face to face with Covid every day. At the start I felt super safe, but as variants became apparent and rules changed, my family and friends didn’t want to see me due to the risk. So I started to feel that pressure to make sure I didn’t bring it into the community.

On finding a new job

I then saw a travel agency was hiring for a casual call centre contract, booking vaccinations, answering questions for the general public and doing health assessments on those who call with Covid, and putting them through to clinicians for medical advice.

I saw that role advertised on Seek and I wasn’t going to apply, but did screenshot it on my phone so I had a copy of the advert and contact details. A week later the advert had disappeared from Seek but I thought I’d shoot my shot and send an email anyway. I did and I was offered a full-time hours casual contract that basically had no end date due to Covid not having an end date.

At the same time as applying for that role, the same travel agency was also hiring for a Domestic travel consultant – they wanted someone experienced but I applied anyway with no luck (this was in July 2021).

During my time with Healthline/ the Covid vaccination line, I was offered a promotion to supervisor. I made it known that I wanted to impress my managers as they were high up in the travel industry, and sometimes it’s who you know not what you know. So the more connections I was able to build the more chance I had at coming out the other side with a possible agency role.

Anyway, I got a promotion and became a supervisor in-charge of a group of six, where I did quality reviews of their calls, provided training and feedback and also was there to support them with some tricky calls.

On an unexpected surprise

Then out of the blue the travel agency manager – the one who I had emailed in July 2021 for a domestic travel consultant role – offered me an informal interview for potential opportunities she had coming up in the company. She had either remembered my name or seen my work though Healthline as she managed that too.

So I met with her and the direct manager for the groups and events department, as they had a position available for a Groups and Events Consultant. The next day I received an email saying I had got the job!

It was perfect timing as our contract with Healthline and the Ministry of Health was ending April 30th, and the start date for this new role was May 2nd.

On what she learned from the whole experience

Some things I learned from this experience have been:

  1. Of course depends on the situation, but always make it known known if you want to gain the attention of a certain company/person in the industry. You never know what connection your manager, tutors or friends have.
  2. It can be who you know, not what you know.
  3. Work hard, you never know who’s watching.
  4. Everything happens for a reason!!

On finding the silver lining to the Covid cloud

I know Covid has badly effected so many people. However Covid is probably the best thing that could have happened to me.

I was diagnosed with a heart condition I was born with, which had been effecting my everyday life. I was able to have the surgery to fix it without it effecting any work. I moved to Christchurch, lost 50kg, and had the opportunity to rebrand myself – I had connections in Auckland but building those here in the South Island has changed the game to get to where I am now.

For recent tourism graduates – YOUR TIME IS NOW! before Covid, companies wanted people with experience, but now they know that if they are going to get people it’s going to be beginners, and they will train them from the ground up so it’s the most amazing time to be in tourism!

I’ve always said tourism was the first to be effected but will also be the first to recover!

On getting a leg up in tourism with qualifications

As Shania points out, your connections in the travel and tourism industry can make a huge difference to your job prospects!

That’s why ITC takes pride in continuously building and using our industry contacts and partnerships to give an abundance of opportunities to our graduates. It’s hard to beat having industry recognised qualifications that can get you a foot in the door with countless industry employers around New Zealand and the world.

 Get in touch with our friendly team to learn more about our courses and where they can take you.

 Study From Home – 0800 TOURISM (0800 868747) or

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Studying from home while you work: How this former student made it happen!

Posted on 16/03/2022 by

Susan Afoa is the perfect example of someone who proves it’s possible to study while you’re working.

Last year, we introduced the wonderful Susan Afoa. This hardworking graduate began at ITC many years ago, completing her Level 3 and Level 4 Certificates in Travel and Tourism before going on to find a job in the industry.

We were then delighted to welcome her back to ITC – this time as a tutor!

But never one to rest on her laurels, Susan has now not only completed her Diploma in Business online, but done so while working (and all while being a busy mum!).

Susan is particularly inspiring, and she proves how it’s possible to study from home while working. She has continued to do an incredible job at work as she earned a highly valuable Diploma in Business, and we think she’s the perfect example of how distance learning can fit into the busiest of lifestyles.

We had to chat to Susan about how she juggled it all. Here’s what she had to say. (more…)

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Meet Brooke Robinson: The high-flying graduate who recently landed a job with Air New Zealand

Posted on 21/01/2022 by

Brooke Robinson is a keen traveller and ITC graduate who recently got a job with Air New Zealand.

Brooke Robinson is one of ITC’s lovely Christchurch graduates who graduated in late 2019. She completed both her Level 3 and Level 4 Certificates with ITC and attained Distinction with both.

Not to mention, she was also awarded the academic excellence award and was one of the student representatives for her class during level 4 as well.

Brooke grew up in a travel-loving household with both parents in the industry, and was always interested in following in their footsteps. After graduating ITC, she spent a year working in real estate, but always wanted to get back to tourism, so recently applied for a role with Air New Zealand – and landed it.

So of course, we interviewed Brooke to learn more about her new job.

Congratulations on the job! Was it always a dream to work with an airline?

I had always had a keen interest in working for an airline but I didn’t really know which part of an airline I would most want to work in.

While studying at ITC you learn about a roles throughout the industry you never would have known about. Working ground crew for an airline was definitely something that piqued my interest and I was fortunate enough to complete my 1 week work experience placement during Level 4 with Plane Biz, which is a Christchurch company who has contracts to complete check in, ground operations, loading and more with a lot of major overseas airlines such as Emirates, Qantas and Singapore Airlines.

It was during this week that it solidified for me that this was in fact the job I see myself doing in the future. Since then I have worked hard to ensure I have the skills and experience to land the role when the opportunity presented itself.

How was ITC (and the lovely Nicky) involved in helping you get the role?

When you finish at ITC, they never forget about you! There is always ongoing support for you from ITC well after you graduate.

Nicky kept me in mind when new jobs were advertised and I was always checking the ITC Jobs Facebook page too. When I saw this role, I emailed Nicky and she helped me look over my CV before I submitted my application. She also sent a letter of recommendation on behalf of ITC to go alongside my application. The ITC workbooks were also a great help for preparing for my interview too so be sure to keep those and review them when you head for an interview yourself!

What will you be doing for Air New Zealand?

My position with Air New Zealand is a Customer Service Agent at Christchurch Airport, which comes with a variety of duties and responsibilities.

What are your ultimate career goals? 

While studying, this is the role I saw myself in in the future and with everything that has happened over the last 2 years, I am very thankful that this has been possible for me.

For now I am very happy to be where I am but perhaps in a few years’ time, if the opportunity came, I would love to continue to grow within Air New Zealand and potentially transfer to other airports around the world to continue to deliver the exceptional Kiwi service while experiencing other cultures and cities at the same time.

Do you have any advice for current and future ITC students?

My advice would be to put yourself out there and enjoy the journey. The time you have with ITC is invaluable and you will learn an incredible amount from the tutors, other students, guest speakers and the course material. Be sure to ask questions, build and maintain positive connections and have fun!

Ready to fly high like Brooke?

Brooke is a fantastic example of what you can do when you have a goal and keep working towards it. The team at ITC is so excited to see her succeed, just as we love supporting any of our graduates into industry roles.

If you’ve got your sights set on the tourism industry, ITC can help you get there. Get in touch to find out more about our courses – or to find out how to enrol!

Study From Home – 0800 TOURISM (0800 868747) or

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Graduate interview: Meet Jack Persen, who recently landed a role with Air NZ!

Posted on 01/12/2021 by

Study From Home graduate recently landed a role with Air New Zealand.

Jack Persen earned his qualification with Study From Home, then set out to find a role in the industry – ideally in aviation.

Our team of Employment Consultants worked with Jack and encouraged him to apply for a Customer Service Agent role with Air New Zealand in Hamilton. Jack very nearly got the job but only just missed out, and clearly Air New Zealand were impressed, as they called him back to apply for a different role instead.

That’s why this summer Jack will be working with unaccompanied minors as they travel around New Zealand, a fantastic first role in the industry and one that is sure to quite literally take him places.

We received wonderful news after this amazing opportunity that Jack has been offered a permanent role as a Customer Service Agent with Air New Zealand.  He starts his new role on the 7th February 2022.  We are so pleased he still got tp his dream job.

We had a quick chat with Jack about his time with Study From Home and his unaccompanied minor role.

What was your favourite thing about Studying From Home? 

My favourite thing about studying from home was the flexibility of being still able to work part time and study when I am not working. I did also enjoy having fun and supportive tutors to work with.

How did you find out about the job you’ve applied for?

I found out about the role after they had told me that I wasn’t successful in the previous job I had applied for. Air New Zealand rang me a couple of days later offering me a different position which could lead into the role I had originally applied for.

How have you found the process of application with Air NZ? What has that been?

The process with Air New Zealand has been easy. The process started off with them ringing me to offer me the role. Once I had accepted the job, there were multiple security and health checks that I had to do which were very easy and organised by Air NZ.

How has ITC supported you with the application process?

ITC supported me with helping with my CV and also giving me helpful advice with the process of application and heaps of information about the job itself. It helped give me confidence when going through the interview process.

Do you have any advice to help inspire anyone else deciding to enter into tourism or aviation?

Follow your goals, stick to what you are doing and always put 100% effort into whatever it is. It will pay off in the end.

Working in aviation

Jack won’t be the only one getting a job with Air New Zealand this summer, as the Auckland border comes down and we look ahead to open borders for the whole country, the entire aviation industry is gearing up and hiring huge numbers of skilled staff.

In fact, Emirates recently launched their hunt for more than 3,000 cabin crew and hundreds of support roles – and that’s just one airline!

If you’d like to work in aviation, now is the time to earn a qualification so you’ve got the skills and knowledge to start a job with Air New Zealand like Jack, or any of the countless airlines around the world seeking staff right now.

Take a look at the qualifications you’ll earn with Study From Home, and get in touch with the team to find out more about enrolling!

Study From Home – 0800 TOURISM (0800 868747) or

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Meet the graduate who explored New Zealand while earning a valuable travel and tourism qualification

Posted on 21/04/2021 by

Rhiannon Cribb earned her qualifications in travel – while travelling!

When you earn your travel and tourism qualification with Study From Home, you have a large amount of flexibility.

Some students work part time, some have family at home to look after, and some simply enjoy the freedom of being able to learn while sitting comfortably on the couch in their PJs! And for some, it’s an opportunity not just to learn about travel and tourism, but to experience it at the same time.

That’s what Rhiannon Cribb, a Study From Home level 3 student, did during her studies. Here’s a little more about her experience with us, including studying during a pandemic, her goals for the future, and her great advice for anyone considering the industry for themselves.

Rhiannon’s story

I began studying with ITC at the beginning of 2020, and although 2020 didn’t go how we all wished It went, ITC made studying through a pandemic, easy.

I decided to study travel and tourism when I began intermediate and took my first international flight across the ditch to Australia with my family. Going through the airport and boarding the plane, seeing all the flight attendants dressed and groomed so perfectly made me so excited to study travel and tourism and one day become a flight attendant.

I decided to study online with ITC because I had gained the “travel bug” and wanted to work as much as possible to save my money and take all the holidays I wanted in 2020. Although internationally It didn’t happen, I was able to explore our own country, New Zealand. This was made possible because I was studying online and could get my work done in my own time, while on holiday. Because of ITC’s option to study online, I have been able to visit so many awesome, new places, that I would never have had the time or money to do, If I didn’t decide to study online.

The travel industry has been hugely impacted due to Covid-19 and I’m so thankful that I was given the opportunity to study travel and tourism and gain more knowledge to prefer myself for my future job as a flight attendant as I knew a job as a flight attendant wasn’t possible at the time.

If you are thinking of studying travel and tourism from home but still unsure of it, do It! You will get to spend more time with family and friends (which we all know we didn’t get enough of in 2020!) and more time to do more of what you love, whether that be travel, sport or just having some alone time.

Get in touch with Study From Home, because you can start any time – even right now!

Keen to enjoy the flexibility of distance learning so you can use your spare time to explore like Rhiannon did? Study From Home is accepting enrolments right now, and you can begin your courses whenever it suits you. Get in touch to learn more today.

Study From Home – 0800 TOURISM (0800 868747) or


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Meet graduate Shania Wheatley: Finding success in travel and tourism at every turn

Posted on 09/02/2021 by

Shania Wheatley is a keen traveller and a successful ITC graduate who is currently studying level 5 through Study From Home.

We were fortunate enough to meet Shania Wheatley when she studied with us at ITC on our City Road campus. She studied with us in 2016, and very quickly landed a sought-after spot in Disney’s Cultural Exchange Program following her qualification.

We even interviewed her about her fantastic success back in 2017!

Now, Shania is back in New Zealand, both studying our level 5 course through the Upskill4FREE initiative with Study From Home and working in the industry. We thought it was the perfect time to catch up again!

What have you been up to since we last spoke? 

I’ve done a lot since we last spoke. I went off and completed a Disney internship working as a slide operator at Disney’s Blizzard Beach, and then transferred to merchandise at the emporium in Magic Kingdom.

Once I returned to New Zealand I started working for Air New Zealand for a while before transitioning into a more admin role with Haka Tours which was a fixed term contract.

How did covid-19 impact your career?

In February of 2020 I had signed a contract and was supposed to start my dream job becoming a travel agent. However at this stage Covid had spread from China and had hit all over Europe, so a week before I was supposed to start I lost the job due to the impact of the spread internationally.

It was a very confusing time as no one in New Zealand really understood the virus and no one realised the impact it would have on our country, let alone the world, as it hadn’t even transitioned onto New Zealand soil yet. So at the very beginning I thought I was quite alone.

ITC was great though, when it happened, and I got the email that I had lost this role I called Sarndra straight away and she had a list of roles available which she talked through with me and was ready to put my name forward for. Little did I know, 1 month later our first case arrived in New Zealand.

What is your current job position and how are you finding it?

I have recently moved to Christchurch and I have gained a guest services role with the Chateau On The Park, a Double Tree by Hilton Hotel which is currently a isolation facility. It sounds daunting, but honestly I feel more safe checking in a guest there than I do walking around in the community due to the health and safety and PPE protection protocols they have in place at the hotel.

How did you hear about the Upskill4FREE program and what made you decide to try it?
I actually reached out to the chief executive of ITC Claire Huxley as she posted on Linkedin how ITC has been impacted by Covid, and I just sent her a private message about the praises I had for both Toni and Sarndra and she mentioned it to me and it just went from there.

What are your ultimate career goals?

To this day I have worked for airlines, cruise-lines, entertainment, and at the moment breaking into hospitality so to answer that now I don’t actually know. The tourism industry has so many areas that you can work in.

You really aren’t limited to a certain sector when in the industry. I would love to go back to being a travel agent as I didn’t really even get to start that but right now opportunities are popping up left right and centre. I’m happy where I am now but in a few years you just never really know what doors can open up as with my current role I could go worldwide.

What do you think is next for New Zealand’s tourism industry?

The tourism industry in my opinion struggled the most, but we are also recovering the strongest. The way tourism companies have established new ways to do things and the new roles that have been created show Covid isn’t going to hold us back. Even with the borders closed there are still so many opportunities being created daily by operators.

If I was a student at the moment worried about the future of tourism I’d just want them to remember that a few years ago we were affected by the swine flu and look how we recovered from that. Tourism may be affected with huge global pandemics like this but you won’t see any other industry bounce back like we do.

Use this opportunity while the borders are closed to network! As soon as the borders open up it’s going to be as busy as ever and they will look for the most qualified, but while it’s calm and borders are closed operators are more than happy to train up from the beginning, so use this time to attend events and network with those in the industry.

Personally while I was at ITC I was attending International Travel Summit conferences with industry leaders from around the world, which have been held in Auckland, and also TIA – Tourism Industry Aotearoa – conferences in Rotorua. These allowed me to network and I actually received business cards from senior leaders from different tourism operators telling me to reach out once I had finished my Disney internship, but I didn’t end up needing them as having Disney on the resume opened a lot of doors for me.


If you’re interested in studying from home while working like Shania, get in touch with the team to see how our courses can work for you.

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Meet graduate Aishwarya Rangarajan: A sparkling career in travel and tourism

Posted on 06/01/2021 by

Graduate Aishwarya Rangarajan is enjoying an exciting career in travel and tourism.

We’re welcoming in a bright new year at Study From Home, and what better way to do that than with an interview with a past graduate?

Aishwarya Rangarajan graduated with ITC back in 2008, and has since found a sparkling career in travel and tourism. We love hearing about our incredible graduates and keeping in touch as they make waves in the industry in in New Zealand and around the world.

Here’s a little more about Aish’s time studying travel and tourism, what she’s doing now, and her advice for current students.

What is your current role and how is it going?

I am currently working as a New Zealand Sales Executive for Qatar Airways. In a nutshell, it’s an account manager role which is extremely exciting as I deal with New Zealand travel agents from all brands and all walks of life, helping them promote and sell Qatar Airways as a number one choice of airline for all customers travelling to predominantly Europe and Africa. It’s a very rewarding role and I love it. Through work, I have travelled to many exciting destinations which I probably wouldn’t have otherwise such as Qatar, Hungary, Austria, Melbourne, Germany, Netherlands, Wales, Ireland just to name a few.. and in Business Class!

What made you decide to study travel and tourism?

I was always very interested in Tourism since high school and was openly looking for options where I can further that interest but didn’t want to get stuck being amongst 300 students. I came across ITC, thoroughly researched everything they offered and felt they stood out from the rest, so I decided to give it a go and attend. ITC provided the support the students needed to excel and I really feel they genuinely care.

How did our courses prepare you for your career?

ITC was a great stepping stone into Travel and Tourism that gave an outlook on what to expect in many aspects of the tourism industry in New Zealand and abroad. It provided me with basic skills which high school didn’t teach at the time which was customer service, team work, presentation skills and boosts confidence level as you learn to work with people from all cultures.

Graduate Aishwarya Rangarajan is enjoying a fantastic career in travel and tourism.

Do you have any advice for current students?

Find a job as soon as possible (within the industry if you can) while you study – even if it is temporary, voluntary or an internship!!! I cannot emphasise on this enough. No job is big or small as all of them with entail some skills you will use once you graduate and will stand you out from the rest when employers begin to look for ideal candidates to join them. Often students will expect to come out of a college or a university and wonder why it’s taking them so long to find a job in the industry.

When I started studying, I found a job as a customer service agent for InterCity Coachlines (now called the Entrada Group) selling domestic tours, and transfer tickets. The employer explained to me that she hired me because not only was I studying but I was already working at Hells Pizza and McDonalds prior to that which showed that I had transferrable skills such as Customer Service, Multi-tasking ability, Cash Handling and will soon have the tourism knowledge through the course I was studying. It stood me out from someone who was applying with no work experience at all. So please, find a job (trust me on this).

How do you think the industry will recover in the coming months/years?

NZ is working on some travel bubbles in the next couple of months. Everyone is making an effort to make the travel bubble open soon as possible. Airlines have started flying back to New Zealand and domestic tourism is now stronger than it’s ever been with more Kiwis exploring their own backyards than ever before. Although a long recovery journey – there is definitely a glimmer of hope and light at the end of the tunnel.

What are your future career plans/goals?

My career plan is to continue working and growing in this industry – and when opportunity arises, I would like to eventually become a mentor / tutor at a travel college so I can share my experience, knowledge in order to help more students prepare, grow and have an exciting career as I have in the travel industry.


If you can see yourself following in Aishwarya’s footsteps and entering the world of travel and tourism, consider enrolling with SFH. Get in touch with us today to find out more.

Study From Home – 0800 TOURISM (0800 868747) or

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