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Meet Brooke Robinson: The high-flying graduate who recently landed a job with Air New Zealand

Posted on 21/01/2022 by

Brooke Robinson is a keen traveller and ITC graduate who recently got a job with Air New Zealand.

Brooke Robinson is one of ITC’s lovely Christchurch graduates who graduated in late 2019. She completed both her Level 3 and Level 4 Certificates with ITC and attained Distinction with both.

Not to mention, she was also awarded the academic excellence award and was one of the student representatives for her class during level 4 as well.

Brooke grew up in a travel-loving household with both parents in the industry, and was always interested in following in their footsteps. After graduating ITC, she spent a year working in real estate, but always wanted to get back to tourism, so recently applied for a role with Air New Zealand – and landed it.

So of course, we interviewed Brooke to learn more about her new job.

Congratulations on the job! Was it always a dream to work with an airline?

I had always had a keen interest in working for an airline but I didn’t really know which part of an airline I would most want to work in.

While studying at ITC you learn about a roles throughout the industry you never would have known about. Working ground crew for an airline was definitely something that piqued my interest and I was fortunate enough to complete my 1 week work experience placement during Level 4 with Plane Biz, which is a Christchurch company who has contracts to complete check in, ground operations, loading and more with a lot of major overseas airlines such as Emirates, Qantas and Singapore Airlines.

It was during this week that it solidified for me that this was in fact the job I see myself doing in the future. Since then I have worked hard to ensure I have the skills and experience to land the role when the opportunity presented itself.

How was ITC (and the lovely Nicky) involved in helping you get the role?

When you finish at ITC, they never forget about you! There is always ongoing support for you from ITC well after you graduate.

Nicky kept me in mind when new jobs were advertised and I was always checking the ITC Jobs Facebook page too. When I saw this role, I emailed Nicky and she helped me look over my CV before I submitted my application. She also sent a letter of recommendation on behalf of ITC to go alongside my application. The ITC workbooks were also a great help for preparing for my interview too so be sure to keep those and review them when you head for an interview yourself!

What will you be doing for Air New Zealand?

My position with Air New Zealand is a Customer Service Agent at Christchurch Airport, which comes with a variety of duties and responsibilities.

What are your ultimate career goals? 

While studying, this is the role I saw myself in in the future and with everything that has happened over the last 2 years, I am very thankful that this has been possible for me.

For now I am very happy to be where I am but perhaps in a few years’ time, if the opportunity came, I would love to continue to grow within Air New Zealand and potentially transfer to other airports around the world to continue to deliver the exceptional Kiwi service while experiencing other cultures and cities at the same time.

Do you have any advice for current and future ITC students?

My advice would be to put yourself out there and enjoy the journey. The time you have with ITC is invaluable and you will learn an incredible amount from the tutors, other students, guest speakers and the course material. Be sure to ask questions, build and maintain positive connections and have fun!

Ready to fly high like Brooke?

Brooke is a fantastic example of what you can do when you have a goal and keep working towards it. The team at ITC is so excited to see her succeed, just as we love supporting any of our graduates into industry roles.

If you’ve got your sights set on the tourism industry, ITC can help you get there. Get in touch to find out more about our courses – or to find out how to enrol!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Now hiring: 8 incredible travel and tourism jobs

Posted on 19/01/2022 by

Looking for a job in travel and tourism? Here are 8 amazing opportunities available only to ITC and Study From Home students and graduates right now.

Are you passionate about travel? Driven and ready to learn? Ready to enter one of the most exciting industries in the country?

The travel and tourism industry is looking for you!

There are countless incredible roles available in the industry right now, and with the right qualification from ITC or Study From Home, as well as application support from our Employment Consultants, our graduates are perfectly placed to land some of these phenomenal roles.

Which of these current job listings sound like you?

Cabin crew – Jetstar

Jetset with Jetstar in this cabin crew role. It’s part-time and based in Auckland, which could be the perfect opportunity for someone to get a foot in the door while finishing their studies. And don’t forget, many part-time roles can lead to full-time positions.

Aviation Security Officers

Auckland and Christchurch Airports are both currently on the lookout for qualified Aviation Security Officers. Auckland Airport is also looking for a load & queue assistant. For those looking for a career in aviation, this is the perfect starting point.

Milford Wanderer Crew Member – Discovery Expeditions RealNZ

There’s something truly magical about the Milford Sound, and not only can you enjoy it for yourself for a two-week-on and two-week-off roster, you can help others discover it as well as part of the crew of the Wanderer. This candidate must be a real team player and something of a jack-of-all-trades who can do everything from assist with food preparation to guiding guests on activities.

Front of House agent – Sandspit Holiday Park

Sandspit Holiday Park is a picturesque holiday park in Rodney, where guests come to relax and enjoy the beautiful weather and beaches. This Front of House agent will need to be friendly, welcoming, and helpful, and for the right person, this full-time role may even come with accommodation.

Guest Services Host – Kelly Tarltons Sealife Centre

Who loves travel and tourism and the ocean? This part-time position is ideal for friendly candidates who are excited by sealife and want to share it with visitors. This is a job that’s all about fun, but also comes with amazing perks such as free access to attractions and volunteer days to give back to social causes.

Flight attendants – Jetconnect

Jetconnect is looking for flight attendants to be based in both Auckland and Wellington in full time roles. ITC and Study From Home courses specifically focus on offering the skills and qualifications you’ll need for these roles, and our Employment Consultants can offer you advice and support as you apply and go through the interview process.

Branch team member – Jucy Rentals

Do you love road trips? Do your friends always come to you for the best advice on where to stop and what to do? This full-time branch team member role in Auckland needs someone excited to be part of the full customer experience, from ensuring all rentals go out in top condition, handing over the keys, and offering your best New Zealand road trip advice.

Visitor Hosts – Hundertwasser Art Centre

Whangarei’s Hundertwasser Art Centre is one of New Zealand’s underrated tourist attractions, and it needs passionate staff to help welcome tourists on site and ensure the best customer service possible. This part-time role would be ideal for anyone with a special interest in art, and for those looking to become hosts in the tourism industry.

Of course, these are just a handful of the incredible travel, tourism, and aviation roles available right now. There will be more a week from now, and plenty of new opportunities once you have graduated with ITC or Study From Home qualifications that will give you a leg up in the industry.

And that’s not even mentioning the countless opportunities available all around the world.

If you’re a current student or recent graduate looking to get started in the industry, take a look at these opportunities and more on our Current Job Vacancy page. These vacancies are only available for ITC and Study From Home students. With study options available right now, why not become one today?

If you’re interested in working in these kinds of roles one day, but don’t yet have the qualifications to apply, consider studying with ITC or Study From Home to earn industry-recognised qualifications from tutors who are just as excited about the industry as you are.

Take a look at our available courses here or get in touch to find out more.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Graduate interview: Meet Jack Persen, who recently landed a role with Air NZ!

Posted on 01/12/2021 by

Study From Home graduate recently landed a role with Air New Zealand.

Jack Persen earned his qualification with Study From Home, then set out to find a role in the industry – ideally in aviation.

Our team of Employment Consultants worked with Jack and encouraged him to apply for a Customer Service Agent role with Air New Zealand in Hamilton. Jack very nearly got the job but only just missed out, and clearly Air New Zealand were impressed, as they called him back to apply for a different role instead.

That’s why this summer Jack will be working with unaccompanied minors as they travel around New Zealand, a fantastic first role in the industry and one that is sure to quite literally take him places.

We received wonderful news after this amazing opportunity that Jack has been offered a permanent role as a Customer Service Agent with Air New Zealand.  He starts his new role on the 7th February 2022.  We are so pleased he still got tp his dream job.

We had a quick chat with Jack about his time with Study From Home and his unaccompanied minor role.

What was your favourite thing about Studying From Home? 

My favourite thing about studying from home was the flexibility of being still able to work part time and study when I am not working. I did also enjoy having fun and supportive tutors to work with.

How did you find out about the job you’ve applied for?

I found out about the role after they had told me that I wasn’t successful in the previous job I had applied for. Air New Zealand rang me a couple of days later offering me a different position which could lead into the role I had originally applied for.

How have you found the process of application with Air NZ? What has that been?

The process with Air New Zealand has been easy. The process started off with them ringing me to offer me the role. Once I had accepted the job, there were multiple security and health checks that I had to do which were very easy and organised by Air NZ.

How has ITC supported you with the application process?

ITC supported me with helping with my CV and also giving me helpful advice with the process of application and heaps of information about the job itself. It helped give me confidence when going through the interview process.

Do you have any advice to help inspire anyone else deciding to enter into tourism or aviation?

Follow your goals, stick to what you are doing and always put 100% effort into whatever it is. It will pay off in the end.

Working in aviation

Jack won’t be the only one getting a job with Air New Zealand this summer, as the Auckland border comes down and we look ahead to open borders for the whole country, the entire aviation industry is gearing up and hiring huge numbers of skilled staff.

In fact, Emirates recently launched their hunt for more than 3,000 cabin crew and hundreds of support roles – and that’s just one airline!

If you’d like to work in aviation, now is the time to earn a qualification so you’ve got the skills and knowledge to start a job with Air New Zealand like Jack, or any of the countless airlines around the world seeking staff right now.

Take a look at the qualifications you’ll earn with Study From Home, and get in touch with the team to find out more about enrolling!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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You’ve studied from home – now how about working from home, too?

Posted on 17/08/2021 by

Study & work from home

Distance learning is a wonderful way to earn a valuable qualification, and we’re proud to offer level 3, 4, and 5 courses in the travel and tourism industry that anyone in New Zealand can complete online.

For those who have earned their certificates through Study From Home, they already know the multitude of benefits of working from the comfort of your own house (only one of which is being able to work in your pajamas if you want to).

So if you’ve studied from home and realised how much you love (or simply need) the freedom of working from home as well, here’s a little more on what’s available, and what it’s like to work from home.

Remote work positions in the travel and tourism industry

Remote work is highly sought after and there are not always a lot of positions available, but they do exist, and those with qualifications are better placed to apply than those without.

For example, you may be able to find one of these work from home positions:

• Travel agent
• Customer support for a travel, tourism, or aviation business
• Guest experience manager
• Customer service agent
• Reservations agent
• Travel writer/editor

Finding remote work is often a case of keeping an eye on available positions, and making the most of resources available to you such as ITC’s dedicated employment consultants, who work to help ITC and Study From Home graduates find roles in the industry.

In some cases, you may need to gain experience in an in-person job before moving into a remote position.

What is it actually like to work from home?

Studying from home is a good introduction to working from home, but not necessarily the same.

Working from home has countless upsides. Not only do you not have to get dressed up for work, you don’t even have to spend money on work outfits.

There is no commute, meaning that you both get a little bit more time in the morning and evening, and you don’t have to deal with the stress of traffic, or the cost of transport and parking.

There are no distracting coworkers, typically less office politics, and it’s much easier to whip up lunch when you have an entire kitchen at your disposal. You can also keep an eye on kids home from school while continuing your work day, without having to take time off.

That said, there are a few things you will need to be prepared for if you’re planning on working from home:

• Distractions such as kids, pets, housework, and even hobbies
• Separating work-life from home-life
• Working without colleagues around you (although this can be a bonus for introverts!)

Working from home is extremely popular for a reason, so once you’ve adjusted to these common challenges, you’ll be ready for a career that’s as comfortable and convenient as your studies were!

Do you love the idea of distance learning, and perhaps of working from home for your job as well? Get in touch with us at Study From Home to learn more about our courses and the careers they can lead to.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

 

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An influx of available roles sees many ITC and SFH students find industry work

Posted on 23/06/2021 by

An increase in industry demand for qualified workers has seen more ITC and SFH graduates find work.

With hope, excitement, and relentless positivity, we’re looking ahead to a spring and summer that are bustling with tourism as New Zealand opens bubbles with Australia and the Cook Islands.

And it’s not just us preparing for greater numbers of travellers in the months to come.

Countless tourism and hospitality businesses around New Zealand have started hiring new staff to cater to the crowds.

Here’s what we’re seeing in terms of new roles coming available, and what we’re celebrating in terms of ITC and SFH graduates filling so many of them.

Tourism industry roles that have opened up

Ceri Jenkins, ITC Key Stakeholder Manager, highlighted just some of the roles that have come available in the past six weeks.

These include:

Full Time

  • Entrada Group – Customer Service Representative
  • Wilderness (Smart RV) – Customer service /sales administrator
  • Jucy – Customer Experience Consultant
  • Cordis – Housekeeping Attendants
  • Cordis – Event Sales Executive
  • The Loop Duty Free – Retail Sales
  • Seassonz – Inbound Tour Operator
  • Parkside Hotel and Apartments – Receptionist
  • Scenic Hotel Group – Heartland Hotel and Airedale Suites – Room attendants
  • Ezi Car Rental – Customer Relations Agent
  • ATS Pacific – Wholesale Travel Consultant
  • Cordis – Receptionist
  • The Loop Duty Free – Sales Advisor
  • Jucy – Customer Service


Part Time

  • Cordis – Reservations Sales Agent
  • Avis/Budget Group – Vehicle Service Agent
  • 27 roles at SkyCity hotels
  • Copthorne Hotel Bay of Islands – Receptionist
  • Grand Mercure Auckland – Guest Service Agent
  • Heritage Hotel – Reservations Agent
  • Scenic Hotel Group – Porter
  • Nelson Airport – Customer Services Representative
  • All Blacks Experience – Guide and Customer Experience Representative
  • Rainbows End – Cleaners, Catering, Ride Attendants and Entertainment staff Adrenalin Forest – Adventure Park Instructor
  • Menzies Aviation – Baggage Handlers
  • CAA/AVSEC (CHC) – Load Assistants
  • Sudima Hotel – Guest service Agents and Food and Beverage attendants
  • Avis Budget Group (Chch) – Vehicle Service Agent
  • ITC – Course Advisor
  • Hertz – Instant Return Representative
  • Cordis Hotel – Cody the Mascot/Ambassador

Ceri went on to explain how ITC’s involvement helps give graduates a leg up when searching for industry roles.

“Our students have to be ready for employment, and because of the connection and ongoing communication with students, graduates and employers through ITC’s Employment Consultants, we can provide this support in applying and getting their CV direct to the employer. Our quick turnaround gives our students the best chance at taking any role advertised as some employers’ expectations are to fill these roles within 3 days of advertising!”

ITC and SFH students finding industry work

With so many fantastic roles coming available around New Zealand, and our Employment Consultants Sarndra and Nicky working hard to help connect graduates to those roles, we’re seeing plenty of our students gaining employment.

Here are just a few examples of recent hires:

  • Sky City Hotel – Night Porter
  • Go rentals – Customer ambassador
  • Sky City Casino  – Table Games dealer
  • Moa Tours – Internship
  • Air NZ Koru Lounge Christchurch – Lounge Assistant
  • The Broadmoor in Colorado Springs, USA – Pool Server through the IWH (International working Holidays) program
  • Air NZ – Casual Customer Service Agent in Whangarei
  • Menzies – Baggage handler
  • Helloworld – Billing consultant
  • Best Western International (Ellerslie) – Housekeeper
  • Oronga Bay Holiday Resort – Front Office
  • Jucy Snooze – Housekeeper and Front Office
  • Go Holidays – Finalisation Consultant
  • Sky City Casino – Table Games Dealer
  • Skyline Rotorua – Luge Operator

Additionally, there are numerous graduates and students in the process of applying for roles, or who are already in the interview stages, so we only expect the number of hires to increase.

If you’d like to be part of the wave of ITC and Study From Home graduates finding work in this blossoming industry, now’s the time to begin your studies. Get in touch today to find out more about our courses.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Getting career confidence back with ITC

Posted on 20/02/2014 by
Study From Home workshop

Study From Home students participate in a face-to-face workshop

Every year many students complete one of ITC’s distance online learning (DOL) courses for the travel, tourism and aviation industries. Gaining the confidence to get out and apply for jobs can be tough, so we make career preparation an important focus of the course.

More than half of our DOL students study from home because they are looking after young children. After a few years staying at home, many lose confidence in their employment prospects.

DOL graduate Lynda says, “I felt like I had had so much time off that I had become a recluse and didn’t know how to be in the public eye anymore or approach customers with confidence. I even thought I would forget everything I had learnt in previous employment.”

Another graduate Margaret adds: “I didn’t apply for a job for months after completing my course, as I thought they would decline my application as I had not been in the work force for so long.”

Many parents want to take care of their child at home. But DOL graduate Hazel found that getting out there had a positive impact on both her and her child. “Getting a job meant I could earn much more money to support myself and my child, while also gaining a social life outside of our house. I think many single mothers don’t want to send their child to childcare so soon. It seems hard at first but you and your child will adapt,” she says.

Lynda says that the ITC course helped her a great deal. “Training with ITC contributed a lot to gaining my confidence back. Having the phone assessments and orientation, and even graduation, and being amongst other people was a boost. With anticipation I wanted to get back into the work force and show off some recapped skills,” she says.

Lynda is also an advocate of gaining work experience while you study and says that having a part-time, casual job gave her a big confidence boost.

Margaret found that getting out there and applying for jobs was a useful learning experience in itself. “I wasn’t successful in my first application. I didn’t let that get me down: I used it as a learning curve. I took out my ITC notes on career preparation to make sure I was ready. For my next application, I knew exactly what I was going to say to any question asked, and was able to reply back in full confidence.”

Margaret now works for the call centre at Qantas Airways, Lynda is working for Flight Centre in Perth (WA) and Hazel works at Auckland Airport for Menzies Aviation.

As Margaret says: “Don’t let fear get in the way of your dreams. If you prepare for your interview, all will fall into place and your dreams will come true!”

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ITC Ready to Launch ITC Online Training

Posted on 26/01/2014 by
ITC offers short courses via ITC Online training site

ITC offers short courses via ITC Online training site

International Travel College is set to launch its new online short courses in August.

The online courses will cover training for cabin crew, ground crew, tour guiding, cruises, and careers in travel and tourism. Two online soft skills courses on winning with customers and sales skills have also been developed.

ITC’s Distance Learning Programme Manager Carla Sutton says the courses have been created in direct response to the needs of industry.

“We have strong connections across New Zealand with airline, travel and tourism operators. We asked them what they wanted from us and we were prepared to do what it took to provide it.”

The clear indication from industry was that ITC should offer courses that would allow all those involved in travel and tourism to benefit – from those just starting to explore their interest to those already working in the industry.

“Developing these courses for online delivery was the best way to do that,” says Carla. “It makes them accessible and affordable to anyone without the constraints of time or money to do onsite training.”

“Because people can study from any PC, Mac, tablet or smart phone it’s perfect for those entering the industry, people wanting to update their skills, or employers wanting to help their staff update their skills.”

The courses ranges from Bronze to Silver and Gold, with Bronze providing basic course lessons and the Silver and Gold levels offering more personalised study and assessment. Students who complete the Silver and Gold levels will also receive a Certificate of Completion.

The courses have been extensively trialled with the help of ITC’s staff and on-campus students.

“As with all of our training, the online courses have been designed with real-world practical applications in mind,” says Carla. “They have been written and designed by authors with a huge range of industry experience, real work skills and great teaching experience.”

Feedback so far has been excellent and ITC is looking forward to launching its new courses in August 2014. ww.itconlinetraining.com

 

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