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Meet the Study From Home who got qualified while working full time – and is now in her dream job!

Posted on 28/06/2023 by

Ruby Roche worked full time and studied at home to earn her qualification.

Study From Home offers students the opportunity to learn in their own time, at their own pace, in their own homes. It’s ideal for anyone who isn’t based near one of our college location, or for anyone who has work or family commitments that mean they can’t study on a ‘normal’ schedule.

For Ruby Roche, that was exactly why Study From Home was the perfect fit. She was able to continue with her full-time job while she earned her qualification with us during evenings and weekends.

Through hard work and dedication, she didn’t just graduate with an industry-recognised qualification, but she also landed her dream job!

Read on to learn more about her inspirational journey.

What were your goals when you first decided to start studying tourism?

My goals were definitely to learn more about travel and tourism as I knew it was always a passion. The big goal was to end up as a flight attendant, in particular for Air New Zealand. I did however not think my first ever job as a flight attendant would be with my dream company all in one. I am very lucky!

Why did you choose to study with ITC Study From Home?

I found Study at Home an extremely flexible choice for myself. At the time I was working full time 5 days a week and definitely didn’t have time to go full time study. So this for me was a great opportunity and option to still keep my normal life but also do something on side. I liked that I could pick and choose my own hours and do bits and pieces when suited me. I would recommend this option for anybody who still wants to work full time. Or even part time.

What do you think ITC does that sets them different from other education providers?

I personally feel that ITC is more inclusive and intimate than universities etc. You have a small selection of tutors who dedicate their time and effort to help you in any which way you need. I found that more beneficial.

Did you enjoy your ITC studies? Do you have a favourite memory?

Words cannot describe how much I loved studying with ITC, most of the time it didn’t even feel like I was studying. I actually looked forward to my assignments and exams. My favourite memory is definitely doing the roleplays. I found those exciting and a fun way to learn.

How did ITC support you as you applied to work at Air NZ?

ITC supported me as I applied to Air New Zealand as they gave me an absolutely glowing reference. They supported my every step in the application process and always kept in touch with me on my progress with my job.

What are you most excited about for your new career?

I’ve been working with Air New Zealand since March and I would say I’m most looking forward to meeting my first celebrity or having a family member on my flight. I am yet to have that and I know the joy when it happens will be brilliant.

Do you have any advice for anyone looking to study travel and tourism?

My advice would be to not give up. At times it can be hard and challenging and all you want to do it quit and find something easier but trust me it’s definitely worth it. There’s always a rainbow at the other end. You just need to find it.

Want to study from home?

Study From Home offers the perfect balance between studying in your own time, while still having the full support of a dedicated team of tutors and Employment Consultants.

Like Ruby, anyone can earn a valuable qualification, even if you have family, work or other life commitments. And since our courses are so flexible, you can start studying whenever it suits you – even today!

Contact us to learn more about our online learning options.

Study From Home – 0800 TOURISM (0800 868747) or

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ITC hosts an Air New Zealand open day

Posted on 13/12/2022 by

Our Air New Zealand Open Day was a huge success.

On Thursday last week, ITC hosted an Air New Zealand open day to connect our national carrier with our current students and graduates.

We wanted to create an opportunity for our students and graduates to learn about the flight attending roles currently available at Air New Zealand, and enjoy the chance to speak to recruiters from the company.

As expected, the day was a huge hit!

What happened during the Air New Zealand open day?

The event kicked off with a 30-minute presentation from the Air New Zealand team.

This gave our students plenty of valuable information about flight attending, what it was like to work in those roles, career opportunities in the future, and more. At the end, students and graduates had the chance to ask any questions they had.

“This is the first time Air NZ have visited a Travel and Tourism college to recruit and share tips for those who are still studying but have cabin crew on their radar. The ITC students and graduates loved their humour and honesty and everyone who interviewed came out of their interviews smiling and spoke about the experience being a positive one,” explained Employment Consultant Sarndra Stephens.

Following the event, students who were eligible for an interview had the opportunity to meet with a cabin crew manager or a recruiter for a quick 1:1 interview. This interview was short but formal, and was specifically for those looking to work as a flight attendant.

Eligible students had to tick a number of boxes to interview, including being a graduate or almost-graduate of ITC or Study From Home, they had to have a valid passport, be at least 18 years old, have prior customer service experience, and have their CV ready to share.

“After a fair amount of negative press about working in travel and Tourism, it was wonderful for an industry partner such as Air NZ to congratulate the students for studying travel and tourism, explain how the qualifications they are studying are so helpful, and let them know they have fabulous jobs to go to when they graduate. As the Employment Consultant I absolutely love working with our ITC students and graduates and helping them realise their dream job or getting them onto the right path for that dream job,” added Sarndra.

What happens next?

Students who were successful in their 1:1 interviews will go on to the next round, in which they will take an online assessment and send through two references. Should they pass this stage, they will go on to do various checks including medical clearance, police clearance, and a swim test.

Successful students will then be contacted for the next available training intake, and we hope to see some of our students and graduates entering that intake in the coming months!

Students who were not taken to the second stage will also benefit from the experience, as they will receive useful feedback on how they might improve their interview skills or CVs for the next opportunity.

Study with us for real-world career opportunities

ITC’s Marketing Manager Mel said this about the day: “Everyone was absolutely buzzing and super excited after the amazing presentation from the Air New Zealand team. With a few ex Air NZ staff in the crowd (ITC Tutors & Staff) we were all so proud to host this event to help promote the wonderful roles available.”

When you study with ITC or Study From Home, you don’t just gain a valuable qualification. We also work hard to provide our current students and graduates with genuine job opportunities. We set up open days like this one, as well as work experience opportunities, and our Employment Consultant Sarndra works to help connect students with available positions in the industry.

If you’d like to study with the college that supports you not just through study but into a career as well, don’t hesitate to get in touch and learn more about our next available start dates!

Study From Home – 0800 TOURISM (0800 868747) or

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Air New Zealand snapping up ITC graduates

Posted on 12/10/2022 by

Ruby Cowie is one of several Study From Home graduates that Air New Zealand has hired recently.

As the New Zealand travel and tourism industry gears up for a very busy summer season ahead, we’re seeing our ITC graduates get snapped up by employers practically as they walk out the door from their graduation ceremony. Many before they graduate.

One of those employers is Air New Zealand, which is quickly hiring and training staff across their operations all over the country. We are fortunate to be recognised as a preferred provider for many airlines and tourism organisations. Our highly skilled graduates are sought after by the industry.

For us, these job offers are hugely exciting, as many of our graduates begin studying with us with the goal of working for this renowned and award-winning airline. To see students land their dream jobs immediately is everything we could hope for as an education provider.

One of these graduates is Ruby Cowie, a Study From Home graduate who has been dreaming of working with Air New Zealand since she was 10 years old. We reached out to Ruby to have a quick chat about the application process and her advice for other students.

How do you feel your qualifications with ITC prepared you for this new role at Air NZ?

I feel that my qualifications with ITC prepared me for my new role with Air NZ by allowing me to have a lot more knowledge of an airport and cabin crew. It helped me feel much more confident when I applied for the role because I had a lot of more information and confidence behind me.

 When you first applied, what did you have to do?

When I first applied for the role I had to send through my CV and a cover letter and answer around 20/30 questions online about myself and about the role. From then I had to wait a few weeks to hear back if I got accepted to the next stage or not.

It must have felt amazing to have that positive reply after your initial application. What was the next step once you applied?

It was an amazing feeling to get told I passed through to the next stage, as it has been my dream career since I was 10 and I didn’t expect to get a job at only 21 years old.

The next steps was: I had to do a digital online interview (due to covid) with a cabin crew/ Air NZ manager. It was about a 30-40 minute interview where I got asked some behavioural and psychological questions, and also some questions about myself and what I want from the job for them to get to know me and how I think.

After my Interview I got told it would take up to 7 days to hear back if I’d been accepted to the next stage, however I was lucky enough I got a call back within 20 mins to say I had been accepted to the next stage. This stage was called the “vetting stage”, which was all the nitty gritty things. Firstly I had to complete an online cognitive and maths test, so basically brain testers and English etc to see how my brain works. From then I did a medical test, a swim test, a hearing and physical, an eye test, a criminal test check, a reference check, and a few other bits and bobs.

From there if you are successful you get offered a job and put into the next available or suitable intake for you. I am starting my job after my wedding in Nov 2022, so around mid-October they will fly me up to Auckland to get a uniform fitting and grooming information. From there you will get a starting date where you will do 4 weeks intensive ground training and then you have final exams.

Once you complete and pass your final exams you will be a qualified Air New Zealand flight attendant. Then you will be ready to fly on the planes!

 Would you have any words of wisdom or tips for others at the application stage?

My tips would be to be yourself, don’t try to be who you think Air NZ wants. Be you.

How did they tell you that you got the job?

I got a phone call and a confirmation email.

 What are you looking forward to the most with your training?

I am most looking forward to meeting lots of new friends and sliding down the emergency slide off the plane.

I certainly couldn’t of done it with the help of ITC. They made me build some extreme confidence and made me feel extremely proud of who I am and what I want to do. I highly recommend ITC, I did Study From Home so it was extremely flexible for me as I worked full time so I could still earn money and study at the same time.

Want to be the next Air New Zealand hire?

ITC and Study From Home are trusted providers for travel and tourism qualifications in New Zealand, which is why many employers love receiving applications from our graduates. If you have a dream to work in the industry, our qualifications can help you take that first important step with a valuable certification.

Don’t hesitate to explore our course options or get in touch to find out more.

Study From Home – 0800 TOURISM (0800 868747) or

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Meet Brooke Robinson: The high-flying graduate who recently landed a job with Air New Zealand

Posted on 21/01/2022 by

Brooke Robinson is a keen traveller and ITC graduate who recently got a job with Air New Zealand.

Brooke Robinson is one of ITC’s lovely Christchurch graduates who graduated in late 2019. She completed both her Level 3 and Level 4 Certificates with ITC and attained Distinction with both.

Not to mention, she was also awarded the academic excellence award and was one of the student representatives for her class during level 4 as well.

Brooke grew up in a travel-loving household with both parents in the industry, and was always interested in following in their footsteps. After graduating ITC, she spent a year working in real estate, but always wanted to get back to tourism, so recently applied for a role with Air New Zealand – and landed it.

So of course, we interviewed Brooke to learn more about her new job.

Congratulations on the job! Was it always a dream to work with an airline?

I had always had a keen interest in working for an airline but I didn’t really know which part of an airline I would most want to work in.

While studying at ITC you learn about a roles throughout the industry you never would have known about. Working ground crew for an airline was definitely something that piqued my interest and I was fortunate enough to complete my 1 week work experience placement during Level 4 with Plane Biz, which is a Christchurch company who has contracts to complete check in, ground operations, loading and more with a lot of major overseas airlines such as Emirates, Qantas and Singapore Airlines.

It was during this week that it solidified for me that this was in fact the job I see myself doing in the future. Since then I have worked hard to ensure I have the skills and experience to land the role when the opportunity presented itself.

How was ITC (and the lovely Nicky) involved in helping you get the role?

When you finish at ITC, they never forget about you! There is always ongoing support for you from ITC well after you graduate.

Nicky kept me in mind when new jobs were advertised and I was always checking the ITC Jobs Facebook page too. When I saw this role, I emailed Nicky and she helped me look over my CV before I submitted my application. She also sent a letter of recommendation on behalf of ITC to go alongside my application. The ITC workbooks were also a great help for preparing for my interview too so be sure to keep those and review them when you head for an interview yourself!

What will you be doing for Air New Zealand?

My position with Air New Zealand is a Customer Service Agent at Christchurch Airport, which comes with a variety of duties and responsibilities.

What are your ultimate career goals? 

While studying, this is the role I saw myself in in the future and with everything that has happened over the last 2 years, I am very thankful that this has been possible for me.

For now I am very happy to be where I am but perhaps in a few years’ time, if the opportunity came, I would love to continue to grow within Air New Zealand and potentially transfer to other airports around the world to continue to deliver the exceptional Kiwi service while experiencing other cultures and cities at the same time.

Do you have any advice for current and future ITC students?

My advice would be to put yourself out there and enjoy the journey. The time you have with ITC is invaluable and you will learn an incredible amount from the tutors, other students, guest speakers and the course material. Be sure to ask questions, build and maintain positive connections and have fun!

Ready to fly high like Brooke?

Brooke is a fantastic example of what you can do when you have a goal and keep working towards it. The team at ITC is so excited to see her succeed, just as we love supporting any of our graduates into industry roles.

If you’ve got your sights set on the tourism industry, ITC can help you get there. Get in touch to find out more about our courses – or to find out how to enrol!

Study From Home – 0800 TOURISM (0800 868747) or

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Graduate interview: Meet Jack Persen, who recently landed a role with Air NZ!

Posted on 01/12/2021 by

Study From Home graduate recently landed a role with Air New Zealand.

Jack Persen earned his qualification with Study From Home, then set out to find a role in the industry – ideally in aviation.

Our team of Employment Consultants worked with Jack and encouraged him to apply for a Customer Service Agent role with Air New Zealand in Hamilton. Jack very nearly got the job but only just missed out, and clearly Air New Zealand were impressed, as they called him back to apply for a different role instead.

That’s why this summer Jack will be working with unaccompanied minors as they travel around New Zealand, a fantastic first role in the industry and one that is sure to quite literally take him places.

We received wonderful news after this amazing opportunity that Jack has been offered a permanent role as a Customer Service Agent with Air New Zealand.  He starts his new role on the 7th February 2022.  We are so pleased he still got tp his dream job.

We had a quick chat with Jack about his time with Study From Home and his unaccompanied minor role.

What was your favourite thing about Studying From Home? 

My favourite thing about studying from home was the flexibility of being still able to work part time and study when I am not working. I did also enjoy having fun and supportive tutors to work with.

How did you find out about the job you’ve applied for?

I found out about the role after they had told me that I wasn’t successful in the previous job I had applied for. Air New Zealand rang me a couple of days later offering me a different position which could lead into the role I had originally applied for.

How have you found the process of application with Air NZ? What has that been?

The process with Air New Zealand has been easy. The process started off with them ringing me to offer me the role. Once I had accepted the job, there were multiple security and health checks that I had to do which were very easy and organised by Air NZ.

How has ITC supported you with the application process?

ITC supported me with helping with my CV and also giving me helpful advice with the process of application and heaps of information about the job itself. It helped give me confidence when going through the interview process.

Do you have any advice to help inspire anyone else deciding to enter into tourism or aviation?

Follow your goals, stick to what you are doing and always put 100% effort into whatever it is. It will pay off in the end.

Working in aviation

Jack won’t be the only one getting a job with Air New Zealand this summer, as the Auckland border comes down and we look ahead to open borders for the whole country, the entire aviation industry is gearing up and hiring huge numbers of skilled staff.

In fact, Emirates recently launched their hunt for more than 3,000 cabin crew and hundreds of support roles – and that’s just one airline!

If you’d like to work in aviation, now is the time to earn a qualification so you’ve got the skills and knowledge to start a job with Air New Zealand like Jack, or any of the countless airlines around the world seeking staff right now.

Take a look at the qualifications you’ll earn with Study From Home, and get in touch with the team to find out more about enrolling!

Study From Home – 0800 TOURISM (0800 868747) or

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