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Anita van der Mespel, Flight Redemption Consultant, American Express

Anita van der Mespel, Flight Redemption Consultant, American Express

Anita studied part-time over 40 weeks and is now working at American Express as a Flight Redemption Consultant.

What do you do in your job?

Certain card holders have a complimentary domestic Australia flight available to them each year and it’s my job to make the booking with them over the phone.

What are the highs and lows of your job?

I love anything to do with travel! To be booking people on flights, into hotels, and them having a fantastic experience doing something that I have helped them achieve, gives me such a buzz. That said, you do get the occasional customer who is travelling due to something terribly sad. I always find it quite sobering.

What skills did you gain from studying with ITC that you use everyday in your job?

To be honest, I really did not enjoy learning how to use Amadeus (computer system) on my course. But it was invaluable as I am now using Sabre every day (and enjoying it) and there is no way I would have been able to do that if I didn’t go through the Amadeus training.

Anything else you want to let us know?

ITC is AMAZING!!! They prepared me for the industry in so many ways (that I did and didn’t expect). A massive thank you!