Five minutes with Study From Home graduate Chantell AwhetoPosted on 24/02/2016 by Jess O'Connor
Chantell Awheto recently completed her training through ITC’s Study From Home programme and is now working in customer service for a leading Auckland tourism company. We caught up with her to learn about life after study.
Tell us about your job
I work full time as a sales representative for 360 Discovery Cruises. I deal with customer enquiries, make bookings and check in for the boats.
What is the best part about your role?
The highs include being able to gain satisfaction when it comes to dealing with customers, and creating memorable experiences for them.
Is there anything you find challenging?
Working well under pressure, especially when you’re doing check-in for the boats or dealing with unhappy customers.
What are some perks of the job?
The perks we get as staff for 360 Discoveries are definitely well worth all our hard work. I’ve been able to travel free aboard all our services and do famils of products we have on offer such as experiencing the Coromandel, Tiritiri Matangi and Rotoroa Island. As 360 Discovery Cruises is the little sister company of Fullers, we also get the privilege to travel free aboard some of the Fullers services such as Waiheke Island, Harbour Cruises and more.
What could this job lead to?
This role is the perfect stepping stone to the travel industry. I have learnt and gained all the necessary qualities for the industry when it comes to dealing with customers on a daily basis. I must admit that in working for this company, I’ve learnt how to work well under pressure because it’s such a demanding job, and you’re working in such a fast environment. I definitely see this job leading me into bigger areas within the industry such as travel agencies or check-in services.
What sparked your interest in travel and tourism?
My experiences throughout high school were definitely what sparked my interest. Just the thought of the travel industry itself and how it’s a growing industry all over the world.
What advice could you give to future graduates of ITC?
One thing I would recommend is for everyone to start applying for jobs well before you finish the course. ITC do an amazing job of helping all students get into work after graduating, and I would definitely take advantage of this. Also, apply yourself with confidence, keep a positive attitude and take every opportunity that passes your way.Posted in Student Success | Leave a reply