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Apply now for your chance to win an ITC Scholarship!

Posted on 17/07/2023 by

Apply for a 2023 Scholarship

ITC and Study From Home have just opened up applications for some amazing scholarship opportunities!

As the New Zealand tourism industry has got back into the swing of things, businesses are seeking new and qualified staff such as graduates from ITC and Study From Home.

“New Zealand continues to be one of the world’s top tourism destinations, and with the borders open, international visitors are returning. We need to support our sector to rebuild a more resilient future that leaves people, communities and the environment better off than before,” Peeni Henare said.

We are doing our bit to support our industry, ITC is helping people with a passion for joining the Travel & Tourism industry gain first-class skills and knowledge. We want to help even more by giving away multiple scholarships for full-time students, which are worth up to $5,600 per student. Not only that, it’s also on top of the Fees Free program, so you could have the first part of your study covered by Fees Free, and the second part partially paid for by a scholarship!

Here’s a little more about what an ITC Scholarship entails, who is eligible and how to apply.

What does the ITC Scholarship entail?

The ITC Scholarship will pay for up to $5,600 of your course fees if you win. It all depends on the courses you apply for, as the scholarship is for the value of 50% of one full course when you enrol in two or more courses at ITC.

The Scholarship is applicable for full-time study only, but it can be with either ITC or Study From Home. And importantly, it is awarded upon successful completion of the final course.

For ITC, the Scholarship is a way to support young learners into the industry we care about so much. Travel and tourism has rarely been in such dire need of new talent, and we know that right now, our graduates are walking straight into positions in the industry thanks to the qualifications they earn with us.

Who is eligible to apply?

We are looking for people passionate about joining the Travel, Tourism & Aviation industries who would love the opportunity to develop their skills and knowledge to become future leaders.

If you enrol for full-time study with ITC or Study From Home right now, and are either a New Zealand citizen or have been a Permanent Resident for at least three years, you are probably eligible to apply for the Scholarship.

For further eligibility criteria, read our full terms and conditions.

However, if you were already enrolled prior to June 30 this year, you are unfortunately not eligible to apply at this time.

Please carefully read through our full terms and conditions to learn more about application eligibility, and other terms that come with being awarded this scholarship.

How do I apply for the ITC Scholarship?

To apply, simply fill out the ITC Scholarship application form here.

Be sure to fill out this form before August 26 2023, and if you are successful in getting to the second stage, we’ll let you know no later than Monday August 28. The second stage involves an information session and a chat with the team to discuss your study options.

If you have any questions at all about the scholarship or ITC courses, don’t hesitate to get in touch today.

Campus Study – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/ 

 

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ITC connecting graduates to the exciting cruise ship industry

Posted on 08/03/2023 by

ITC students working with the cruise ship industry.

This summer season in New Zealand has been the most exciting for the travel and tourism industry in the country in years. For a group of ITC students and graduates, it has been an extra special time thanks to ITC and the cruise ship industry.

That’s because we recently set up a number of students with a fantastic opportunity to gain work experience in the industry.

Read on to learn more about how it happened (and how you could get valuable work experience when you study with ITC, too).

 How is ITC helping graduates work in the cruise industry?

Our Employment Consultant Sarndra worked with Akorn Destination Management in Australia to offer our fabulous new ITC students an opportunity to be part of their Auckland cruise turnaround team for the 2022 /2023 summer season.

Akorn enjoyed an amazing 2019 /2020 summer season of cruising, and the ITC students and graduates who worked on those turnarounds loved the first-hand industry experiences. Our students and graduates also found it to be a huge bonus to have on their CVs when they finished their studies and started applying for jobs.

As soon as Sarndra heard Akorn was doing another cruise season she was eager to give current ITC students those same opportunities.

What is a cruise ship turnaround?

A cruise ship turnaround is the interval between cruises. The ship docks, all passengers disembark, the ship is readied for the next cruise, new passengers board and the ship sails.

This is what our students got up to:

  • Meet and greet passengers in a wide variety of roles.
  • Provide excellent customer service.
  • Process passengers during check in.
  • Validate passports and documents.
  • Use multi cruise brand check-in systems.
  • Support, guide and assist passengers and special needs guests.
  • Luggage assistance.
  • Ensure compliance with safety and security requirements.
  • Adhere to Akorn Staff Policies and procedures.
  • Adhere to various Cruise Lines Policy & Procedures.

The cruise ships were the Norwegian Spirit, Seven Seas Explorer, Celebrity Eclipse, and the Oceania Regatta.

How were graduates chosen for the job?

 Akorn was looking for graduates who were motivated, resilient and respectful. They also wanted students to be quite focused on providing great customer service, and have a real ‘can-do’ attitude. Of course, they had to also hold an ITC travel and tourism qualification, and be reliable and on time.

Here are the full criteria for the job.

  • Ability to work flexible hours – weekend, public holidays, and on occasion, evenings during the cruise season
  • Be a team player
  • Have initiative and excellent communication skills
  • Be highly customer focused, helpful and with excellent personal manners
  • Prior experience in tourism and/or customer service is highly valued
  • Good level of English
  • Basic computer skills recommended (training on cruise-line systems provided)

We sent them eight outstanding ITC students who took part in this incredible opportunity; Vironique, Ben, Vianca, Eseta, Ghazal, Serafina, Mele, and Tamzin.

We recently reached out to the students to find out about their experience.

What did everyone have to say about the experience?

“Cruise turnarounds are such a fun day! Early starts! We have to be at the wharf for when the ship arrives, which is usually 7am. Disembarkation is usually about 3 hours as guests come off the ship in staggered groups. Because they were usually arriving into NZ they pass through customs, collect their luggage and then go through MAF – just like the airport but on a wharf!! There would be a team of us in the luggage hall helping passengers to locate their luggage. That’s where I started and by my last shift I was managing the hall.”

“Guests then depart the wharf and go in all different directions, which is where we were mostly involved; guiding the passengers on to taxis, coaches to the airport or hotels, or off on tours. There is an incredible amount of organisation that goes on over the period of just one day. Once all the passengers have left the ship, it’s time to ‘turn around’ and check in the passengers who start their cruise journey from Auckland. This is probably the most exciting part of the day because you meet so many lovely people who are so excited about their cruise. I met a mother and daughter who were close to having been on 100 cruises!! They had cruised every continent except Antarctica, which they had booked to be number 100!”

“The coolest thing was if you were checking a passenger in and a little note came up saying ‘see message’ and when you tapped in to that, it said the passenger had been upgraded! Giving that news was like making all their dreams come true!”

“The downside of these great fun days (which go so fast!) is that the ship departs at 6pm, and we aren’t on it. You spend all day wishing you were going with the passengers (I guess that’s the same as working at the airport!) but it was quite sad when the passengers said, ‘see you onboard!’ and instead we were heading home…”

What did Akorn have to say about working with ITC students and graduates?

Head of Cruise for Akorn Australian and NZ, Anthony Brent had this to say about our ITC students:

“The students/staff I must say have been amazing – I have personally received a lot of great comments from our cruise ship staff and head office executives. Once this season is finished I will be heading back over to Auckland and I would love to set up a meeting to discuss next season and to assist in any way with presentations and talks for your students”

This is one of many ways ITC builds industry relationships and student opportunities. ITC students are sought after when our industry is looking to employ more staff. We continue to strive in offering the best experience so our students stand out from the other candidates, which has significantly contributed to the continuous success of our graduates.

If you’re interested in studying with a provider that ensures you get hands-on learning opportunities so that you’re ready to work in the industry, contact us to find out about our industry-recognised qualifications today.

Campus Study – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

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Meet your Study From Home team

Posted on 24/08/2021 by

Study From Home’s friendly team

When you earn your travel and tourism qualifications with Study From Home, you’ll spend your time in front of your laptop at home.

However, you’ll still enjoy the support and guidance of our Study From Home tutors, just like you would if you were studying in person. This close-knit team works hard to support our students as they move through their coursework, and will be there for advice, help, and motivation every step of the way.

Interested in learning more about your Study From Home tutors and team? Here’s a brief introduction!

Toni Young

Toni Young is the newest member of the Study From Home team, joining the crew in early 2021. Before that, she lived in Australia and the UK, and worked as a travel agent, a teacher, and for an airline and event management company.

No two days are the same for Toni. She might be working in Teams Assessment with a group of students, on a Zoom meeting with a student overseas, marking students’ work, or working on developing new course content. She sees her role as encouraging, motivating, facilitating, and counselling students.

“Their success is our success and we have lots of processes in place to help make this happen,” she explains.

Her favourite part of the job is seeing students achieve their qualifications and start their dream jobs in the industry, and her advice to students considering studying for a career in tourism and travel is to simply do it.

“There is no better time to be studying towards your travel and tourism qualifications. The industry needs qualified and motivated students and with this qualification you will be ideally placed to enter the exciting world of travel and tourism.”

When Toni isn’t helping and motivating students for Study From Home, she can often be found on the ski fields near her home town in Christchurch.

Joy Carter

Before becoming a Study From Home tutor, Joy spent almost 10 years teaching at the ITC Botany campus, so she has extensive experience with travel, tourism, and aviation courses. Prior to her work with ITC, she spent more than 10 years selling travel holidays.

Her days are always busy; doing roleplays with students, marking student coursework, responding to queries, and checking in on student progress. She helps to update and improve resources as well, but no matter how busy she is, “we are never too busy to have a chat with our students,” she says.

She knows that some students may need a hand with technical issues, and loves to help explain tricky terminology or clarify certain questions whenever students get stuck. But her favourite part of the job is getting to know the students, sharing their journeys, and celebrating their successes.

She says that for students considering studying online with SFH, the trick is to have plenty of support.

“Let family members and friends know that you are studying and the hours you have committed to. They probably don’t realise, and you may need them to help out if you encounter challenges along the way, such as a change of routine or sickness,” she said.

Joy’s no stranger to travel herself. She has been to many places over the years, but on one particularly memorable trip to Papua New Guinea, she and her husband and young daughter experienced a real culture shock. They were advised to lock themselves in at night, and on New Year’s Eve, the police came through their backyard chasing a “rascally”!

Lynelle Panton

Lynelle’s background is all about travel. She has worked in leisure travel, in hotels, for rental car companies, and even as a corporate travel consultant at American Express. That’s when she joined the ITC team as a campus tutor, before moving across to the Study From Home team where she is also a tutor.

As a part-timer, Lynelle juggles her work with SFH with her home life, where she’s full-on with three kids. She loves that she can spend time with her children after school and help with their activities, while still working in an industry she loves so much and knows so well.

When asked what she does to go the extra mile for her students, Lynelle explained that going the extra mile simply goes hand in hand with the travel and tourism industry, so it’s important to do that from the start. This can mean doing roleplays outside of normal hours, meeting students to help with assessments, and working with students one-on-one. She loves the work, and especially so when she sees the results and added confidence in the students.

“You can see them blossom after they have had that little bit of extra help,” she says.

For anyone considering signing up with Study From Home, she says that if it’s something you really want to do, then don’t let anything stop you. She recommends using the tutors who are there specifically to help – and they want to help.

Her favourite part of the job? Seeing students grow.

“A lot of students don’t realise how much they change from the start of the course to the end. It’s not just a knowledge thing – when you have learned something you gain confidence… and obviously I love to see them get their qualification and start working in the industry!”

And if you ever have a moment, be sure to ask Lynelle about her time working at a winery. She did the usual tasks such as wine tastings, but she would also occasionally jump in the ute with the dog in the back, then drive up and down the rows of vines banging the car door and getting the dog to bark like mad to scare away the birds.

Andrew Houston

Andrew began as a tutor for the Botany Campus five years ago, but he has since worked as the Tutorial Team Leader, and is now the Botany Campus Manager and Study From Home Manager. His work with Study From Home is backed by a long career in tourism and travel, where he worked in aviation security, and for Air New Zealand and Flight Centre.

His role is incredibly diverse. He supports the tutorial, recruitment, and student services teams for the Botany Campus, and the entire Study From Home Team. He even still teaches some diploma subjects and plays an important role in developing new course materials and resources.

Recently, he has been heavily involved with creating new interactive activities, video lessons, and enhanced subject guides for Study From Home students. Andrew, and the entire team, consistently work to make improvements for a better learning experience for everyone.

“I also empower the team to look for creative solutions to assist students who are facing personal challenges whilst studying,” he adds.

His favourite part of the job is seeing students start working in the world’s most exciting industry, and his advice for anyone considering study is to check out the Study From Home Free Trial, which gives you an idea of the style of learning you can expect as a student.

When he’s not busy with ITC and Study From Home work, Andrew is working on his fitness as he gets ready to run the Queenstown Marathon in November.

Ready to meet the team for real? Get in touch with us to hear more about our distance learning options, to enrol, and to meet your new Study From Home tutors!

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

 

 

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You’ve studied from home – now how about working from home, too?

Posted on 17/08/2021 by

Study & work from home

Distance learning is a wonderful way to earn a valuable qualification, and we’re proud to offer level 3, 4, and 5 courses in the travel and tourism industry that anyone in New Zealand can complete online.

For those who have earned their certificates through Study From Home, they already know the multitude of benefits of working from the comfort of your own house (only one of which is being able to work in your pajamas if you want to).

So if you’ve studied from home and realised how much you love (or simply need) the freedom of working from home as well, here’s a little more on what’s available, and what it’s like to work from home.

Remote work positions in the travel and tourism industry

Remote work is highly sought after and there are not always a lot of positions available, but they do exist, and those with qualifications are better placed to apply than those without.

For example, you may be able to find one of these work from home positions:

• Travel agent
• Customer support for a travel, tourism, or aviation business
• Guest experience manager
• Customer service agent
• Reservations agent
• Travel writer/editor

Finding remote work is often a case of keeping an eye on available positions, and making the most of resources available to you such as ITC’s dedicated employment consultants, who work to help ITC and Study From Home graduates find roles in the industry.

In some cases, you may need to gain experience in an in-person job before moving into a remote position.

What is it actually like to work from home?

Studying from home is a good introduction to working from home, but not necessarily the same.

Working from home has countless upsides. Not only do you not have to get dressed up for work, you don’t even have to spend money on work outfits.

There is no commute, meaning that you both get a little bit more time in the morning and evening, and you don’t have to deal with the stress of traffic, or the cost of transport and parking.

There are no distracting coworkers, typically less office politics, and it’s much easier to whip up lunch when you have an entire kitchen at your disposal. You can also keep an eye on kids home from school while continuing your work day, without having to take time off.

That said, there are a few things you will need to be prepared for if you’re planning on working from home:

• Distractions such as kids, pets, housework, and even hobbies
• Separating work-life from home-life
• Working without colleagues around you (although this can be a bonus for introverts!)

Working from home is extremely popular for a reason, so once you’ve adjusted to these common challenges, you’ll be ready for a career that’s as comfortable and convenient as your studies were!

Do you love the idea of distance learning, and perhaps of working from home for your job as well? Get in touch with us at Study From Home to learn more about our courses and the careers they can lead to.

Study From Home – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.studyfromhome.co.nz/contact-us/

 

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