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Employment Consultants

The International Travel College (ITC) has been helping students find jobs in the airline, travel and tourism industry for over 23 years. ITC takes the success of their students seriously with two dedicated roles to help students find employment.

ITC head of group services Michelle Chatfield says the role is a “vital” part of ITC’s philosophy.  The Employment Consultant role is vital to helping students as they transition from studying to working in the industry, which is of course the goal of all of our qualifications: to prepare students for work,” says Michelle.

Sarndra and Nicky are dedicated to helping ITC students gain employment in the airline, travel and tourism industry.

ITC’s Employment Consultants – longstanding and experienced ITC staff members and passionate tourism industry advocates Sarndra Stephens and Nicola (Nicky) McCutcheon.

Both Sarndra and Nicky are dedicated to helping ITC students and graduates gain employment in the airline, travel and tourism workforce.

They do this by:

This incredibly helpful service is available to both current ITC students and to ITC graduates.

“We assist students about to graduate as well as students who have graduated in the past who may be looking for their second or third job in the industry – the ITC partnership is ongoing,” says Sarndra.

Both Nicky and Sarndra have considerable experience working in the industry and working in education. They share their experience – in their own words – below.

Meet Sarndra

Sarndra worked in the tourism industry for many years, starting out as a tour guide with Top Deck Travel. She spent about 8 months of every year touring Europe, Russia, Scandinavia, and the Eastern Bloc countries, along with Greece and Turkey, with a bunch of amazing people.

Sarndra felt very lucky to be a tour guide with Contiki Holidays in New Zealand. She loved traipsing people all over New Zealand showing them what an amazing country we have on her own doorstep.

Next, Sarndra worked for Flight Centre in Newmarket, before moving to the Corporate Traveller (up the stairs from Flight Centre) where she became a Million Dollar Consultant.

“My ITC career has spanned nearly 20 years (with a 6-year break in Aussie where I worked with Qantas at both check-in and as a travel agent, and worked as a tutor in several travel colleges). In that time, I have worked in many different areas including tutoring, Study From Home, course advising, and more” say’s Sarndra.

Sarndra loves her role as an Employment Consultant and loves being part of the ITC team. Everybody is focused on getting students out there into the world of airline, travel and tourism so that they can start their own exciting adventures.

Meet Nicky

Nicky worked in the travel industry since leaving school at age 17. She started her career in a small family-owned travel agency in her hometown in the UK before it was taken over by Thomas Cook. Nicky was lucky enough to learn on the job and take part in their training academy. After two years and a lot of hard work, she became the Customer Services Manager, dealing with customer complaints and managing four staff.

When Nicky came to New Zealand on holiday she immediately fell in love with the country and diverse cultures. She started working for GO Holidays in their online team dealing with customer travel arrangements over the phone and by email. 15 years later she had worked her way around the company gaining experience in wholesale reservations and planning people’s dream holidays, before moving into the sales team to represent niche products such as Wendy Wu and Club Med. She spent a lot of time travelling around New Zealand visiting travel agents, attending expos, and presenting at travel shows. She gained so much knowledge about the industry, the company, and customers that eventually Nicky moved into a management role.

Nicky helps our students represent themselves well in everything they do. First impressions count, from the photos on your social media to the way you answer the phone to the effort you put in at work experience. This industry is small and people talk so if you create a great impression, people will want you to work for them.

Nicky is always there to help current and past ITC students reach their career goals.


ITC is an incredible place to start your airline, travel and tourism journey and gain the tools and experience you need to be a success.  If this is something you would like to find out more about then please do not hesitate to contact us toll free 0800 868747 or email